Restructuring the Academic Library: Teams-based Management and the Merger of Interlibrary Loans with Circulation and Reserve

Abstract

The Ryerson University Library has recently adopted a teams-based management model in order to ameliorate growing pressures on service points consistent with increased demand for interlibrary loans, growing circulation activity, stagnant staffing levels, and a larger influx of students as a result of the “double cohort”. The opportunity to redesign the entrance of the Library has allowed the Library to plan for a merger of Interlibrary Loan with Circulation and Reserve. The background to this merger and library goals are discussed.