Resulting effects in the evaluation of innovative technology implementation by hotel organisations

Abstract

The article describes the problem of the reflection of resulting effects in the innovative activity of hotel organisations. Despite the special attention and interest in the issue under discussion, a unified approach to the category of “resulting effects” of innovative technology application regarding hotel organisations has not been developed in the research community so far that would take into account the specific characteristics of their activities. A number of existing definitions limit innovative activity to a set of actions for the development and implementation of technologically new services without considering the effects of carrying out innovative processes, the ability to maintain a certain level of innovative activity and availability of a resource complex. The content of resulting effects is described based on the group of indicators. The authors build the stochastic graph of indicators of resulting effects in the innovative processes of hotel organisations. The proposed technique was tested in ten hotel organisations of the resort city of Sochi.