Retail Chatbots’ Main Themes and Research over Time: A Bibliometric and Content Analysis

Pratas, Joaquim; Amorim, Carla; Oliveira, Zaila; Carlos, Vera; Reis, José Luís

doi:10.1007/978-981-97-1552-7_7

Smart Innovation, Systems and Technologies

2024

DOI: 10.1007/978-981-97-1552-7_7

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Retail Chatbots’ Main Themes and Research over Time: A Bibliometric and Content Analysis

Joaquim Pratas,

Carla Amorim,

Zaila Oliveira

et al.

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Retail Chatbots’ Main Themes and Research over Time: A Bibliometric and Content Analysis

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References 44 publications

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