“…The questionnaire used in this study comprised of 20-items in total, encompassing four constructs that were adapted from the past studies. Specifically, the constructs included facility management via application consist of five items (Araszkiewicz, 2017; Riratanaphong and Limjaroensuk, 2020; Potkány et al ., 2021), visitor management via mobile application consist of five items (Oktaviandri and Foong, 2019; BK and Akshay, 2021; Gautam and Kumar, 2021), security management via application consist of five items (Gladence et al ., 2021; Tahir and Malek, 2018; Elfasakhany et al ., 2011; Zhan et al ., 2018) and residents' satisfaction consist of five items (Lian et al ., 2022; Liu et al ., 2019).…”