Return on investment from the use of product configuration systems – A case study

Kristjánsdóttir, Katrín; Shafiee, Sara; Hvam, Lars; Bonev, Martin; Myrodia, Anna

doi:10.1016/j.compind.2018.04.003

Cited by 28 publications

(18 citation statements)

References 45 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…utilitarian, uniqueness, and self-expressiveness benefits) [2,60,61]. Sales of customized products via OSCs, and more generally via configurators, also help mass customizers [62]. Consequently, OSCs, and more generally, product configurators, are also considered as key enablers for MC implementation [63].…”

Section: Online Sales Configuratorsmentioning

confidence: 99%

Users’ Social-interaction Needs While Shopping via Online Sales Configurators

Grosso¹,

Forza²

2019

Int J Ind Eng Manag

View full text Add to dashboard Cite

The growing adoption of social web technologies such as social software (SSW) in online configuration environments has enabled the possibility of supporting configurator users in interacting digitally with real people while they are shopping for customized products. Previous research has identified that online sales configurators (OSCs) are currently connected to SSW with different modalities to provide configurator users with a variety of options to digitally interact with real people. Enriching the configuration environment with social-interaction tools has engendered the phenomenon of socialproduct customization. Recent studies considered the social product-customization by investigating the impact that community feedback and social comparisons has on configurator user. However, the OSCs users' need to interact with different referents during their configuration process, and whether the SSW-OSCs connections respond to this need are still unsearched. To address this gap, the present study explores (a) whether users experience the need to interact with different referents while shopping via OSCs and (b) which interaction modalities users are looking for. By considering 943 configuration experiences from 189 users of 378 OSCs for various consumer goods, the present study finds that the need for social interaction by OSC users is highly relevant. Moreover, OSC users perceive the need to interact with different referents during different stages of the configuration process, and, depending on the referent with whom they wish to interact, they are interested in different interaction modalities in terms of how and where those interactions take place. These findings imply that mass customizers may leverage their customers' need to interact with real people while shopping online via OSCs in order to better engage their actual and potential customers.

show abstract

Section: Online Sales Configuratorsmentioning

confidence: 99%

Users’ Social-interaction Needs While Shopping via Online Sales Configurators

Grosso¹,

Forza²

2019

Int J Ind Eng Manag

View full text Add to dashboard Cite

show abstract

“…Dentre os inputs utilizado estavam: localização, número de lojas, projeção de demanda e investimento de cada loja. Kristjansdottir et al (2018) analisaram o papel dos sistemas operacionais de produção das companhias sobre a redução do consumo de recursos produtivos, dentre eles a redução do tempo de fabricação, aumento da qualidade dos produtos e aumento das vendas. Em suma, os autores analisaram, por meio de um estudo de caso em uma empresa multinacional de produção de bombas, como que o sistema operacional de produção, que fornece suporte desde o processo produtivo até o processo da venda, pode afetar positivamente o retorno sobre os investimentos (ROI) realizado pela companhia.…”

Section: Retorno Sobre O Investimento (Roi)unclassified

Análise de sensibilidade do ROI: Um estudo de caso para uma empresa de tecnologia da informação

Xavier¹,

Bonizio

2019

RMC

View full text Add to dashboard Cite

“…PCSs are a proven concept that add significant value for companies with complex configurable products. Though the decision to implement a PCS comes with the expected costs of software, training, etc., studies have shown that their return on investment (ROI) is very high [18]. The success of information systems and technology increases organizational performance and reduces overall costs [19].…”

Section: Literature Reviewmentioning

confidence: 99%

“…The results of this analysis indicate that even though the cost of maintaining a system can be relatively high, the economic and business benefits can justify the need. In terms of PCSs, this can be argued by considering studies on the ROI of such investments [18]. The ROI calculation includes the cost of maintaining a PCS, and the savings are still significant (e.g.…”

Section: Literature Reviewmentioning

confidence: 99%

See 1 more Smart Citation

Cost of Not Maintaining a Product Configuration System

Rasmussen¹,

Myrodia²,

Hvam³

et al. 2018

IJIEM

Self Cite

View full text Add to dashboard Cite

This article investigates the cost implications of using a not sufficiently maintained product configuration system (PCS). A case study is conducted to investigate the financial loss due to poor data quality in products sold through a not-maintained PCS. We calculated the financial loss by comparing the quotations generated by the not-maintained PCS and the quotations for the same product when the PCS was updated. The results indicate that the company has been selling the products with a miscalculated 20% lower cost than the actual one. Comparing this financial loss to the cost required to keep the PCS up-to-date, we show that the former is significantly higher than the latter. The research concludes that the realized success and benefits of utilizing a PCS are related to its maintenance and data quality.206 Rasmussen et al. IJIEM section 3 presents the research method and introduces the case company. Section 4 presents the results and answers the research questions. Section 5 discusses the results and concludes.

show abstract

Return on investment from the use of product configuration systems – A case study

Cited by 28 publications

References 45 publications

Users’ Social-interaction Needs While Shopping via Online Sales Configurators

Users’ Social-interaction Needs While Shopping via Online Sales Configurators

Análise de sensibilidade do ROI: Um estudo de caso para uma empresa de tecnologia da informação

Cost of Not Maintaining a Product Configuration System

Contact Info

Product

Resources

About