2023
DOI: 10.5507/tots.2023.005
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Returning to Public Transportation in Transitioning Out of COVID-19: Effects of Passenger Satisfaction on Frequency of Use of Rail Transport

Abstract: As travel restrictions ease amid the COVID-19 pandemic, a revival of traffic congestion is observed caused by the increased use of private vehicles. To help alleviate this, return to public transport use is encouraged. Given the positive relationship between passenger satisfaction and their recurrent use of public transit, it is then recommended to improve the service quality offered by these systems. This paper illustrates the use of a combination of principal component analysis and ordinal logistic regressio… Show more

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