Revisit intention and satisfaction: The role of destination image, perceived risk, and cultural contact

Nguyen–Viet, Bang; Dang, Huu Phuc; Nguyen, Ho Hai

doi:10.1080/23311975.2020.1796249

Cited by 92 publications

(79 citation statements)

References 87 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…These results are in line with and supported by several previous studies that explain the relationship between season index, experience quality, and revisit intention in different tourist destinations in several countries (Ramdhani and Astuti, 2019;Nguyen, 2020;Purnama and Wardi, 2019;Viet et al, 2020;Lin et al, 2018). This study has limitations on the number of samples, the survey period, and the variables used so that future researchers are expected to consider these three things so that the discussion is more varied.…”

Section: Discussionsupporting

confidence: 92%

Is It True That Lombok Deserves to Be a Halal Tourist Destination in the World? A Perception of Domestic Tourists

Rahmawati¹,

Oktora²,

Ratnasari³

et al. 2021

GTG

View full text Add to dashboard Cite

Lombok is a tourist destination that presents interesting diversity for tourists. During its development, Lombok has applied the concept of halal tourism which includes services, serving halal food, spiritual needs, communication, and other matters related to ha lal branding. This study focuses on informants' perceptions of the relationship between tourism index, experience quality, and revisit intention of tourist destinations in Lombok. The study was conducted by surveying 87 tourists who came from Indonesia, specifically Muslims, those who have stayed in Lombok and have visited at least in the last 24 months. The most suitable informant unit in the sample is purposive. We use the PLS analysis model to simplify data processing. The findings of the study are divided into 3 hypotheses which explain that the season index has a significant effect on experience quality. Furthermore, experience quality has a significant effect on revisit intention, and the tourism index has no significant effect on revisit intention. The novelty of this study lies in the uniqueness of the object, analysis model, and variables that have been designed so that it is very interesting in its presentation and is a distinct difference from other studies.

show abstract

Section: Discussionsupporting

confidence: 92%

Is It True That Lombok Deserves to Be a Halal Tourist Destination in the World? A Perception of Domestic Tourists

Rahmawati¹,

Oktora²,

Ratnasari³

et al. 2021

GTG

View full text Add to dashboard Cite

show abstract

“…This gives speculation that when visiting Singapore, tourists feel very comfortable and happy traveling from one place to another and make for a good and enjoyable tourist experience when visiting Singapore. In the tourism industry, the factors that influence tourists to revisit include satisfaction, attractiveness, accommodation, service, culture, risk [4]. [5] suggested that the factors that influence the intention of returning tourists include perceived behavioral control, perceived value, destination image and satisfaction.…”

Section: Introductionmentioning

confidence: 99%

Country Image, Destination Image, Self-Congruity, and Revisit Intention to Singapore: The Mediating Role of Memorable Tourism Experience

Natasia¹,

Tunjungsari²

2021

Advances in Social Science, Education and Humanities Research

View full text Add to dashboard Cite

The purpose of this study is to examine whether country image, destination image, and self-congruity have significant effect on tourist's revisit intention to Singapore. This study also proposed the mediating role of memorable tourism experience in the effect of country image, destination image, and self-congruity on revisit intention to Singapore. Sample was collected using a non-probability sampling and convenience sampling method. There were 200 respondents voluntarily participated in an online survey. Research findings show that all hypotheses were supported by data, except self-congruity that has no influence on memorable tourism experience. Country image, destination image, and self-congruity have significant effect on revisit intention of Singapore. Research also finds the mediating effect of memorable tourism experience in the effect of country image, destination image and self-congruity on revisit intention to Singapore. Theoretically, this research findings will invigorate previous studies in destination marketing, especially in the case of tourist's revisit intention. In practical terms, research findings can become input for Singapore Tourism Board to be able to develop tourism programs that can encourage memorable tourism experience.

show abstract

“…terdapat enam faktor dalam persepsi risiko yang disebabkan oleh manusia yaitu keuangan, kualitas layanan, sosiopsikologis, bencana alam dan kecelakaan mobil serta masalah keamanan cuaca [13]. Wisatawan mungkin melihat masalah risiko secara berbeda karena variasi geografi, budaya, psikologi dan pengalaman perjalanan yang dapat mempengaruhi niat perilaku mereka dengan cara yang berbeda [15]. Terdapat tiga tipologi risiko yang paling relevan dengan kemungkinan wisatawan melakukan perjalanan wisata pasca pandemi Covid-19 yaitu kesehatan, psikologis dan resiko sosial [16].…”

Section: Pendahuluanunclassified

“…Hal ini sejalan dengan penelitian oleh beberapa ahli yang menyatakan bahwa perceived risk berpengaruh signifikan terhadap revisit intention [28]. Sedangkan hasil penelitian lain menyatakan bahwa perceived risk berpengaruh tidak signifikan terhadap revisit intention [13], [15]. Adanya pengaruh tidak signifikan disebabkan karena seseorang masih mempertimbangkan beberapa risiko yang mungkin mereka dapatkan ketika mengunjungi destinasi wisata seperti risiko kesehatan, keamanan dan keuangan.…”

Section: Pengaruh Perceived Risk Dengan Revisit Intentionunclassified

“…Hasil tersebut menolak hipotesis ketiga yaitu "perceived risk berpengaruh signifikan terhadap revisit intention" pada wisatawan Kebun Binatang Surabaya secara virtual. Penelitian ini memperkuat hasil penelitian dari beberapa ahli yang menyatakan bahwa perceived risk berpengaruh tidak signifikan terhadap revisit intention [13], [15]. Namun hasil penelitian ini tidak mendukung penelitian lain yang mengungkapkan bahwa perceived risk berpengaruh signifikan terhadap revisit intention [27], [28].…”

Section: Pembahasanunclassified

See 1 more Smart Citation

Pengaruh Creative Tourist Experience, Travel Motivation dan Perceived Risk Terhadap Revisit Intention Pada Wisata Edukasi Secara Virtual

Mayasari

Artanti

2021

BIEJ

View full text Add to dashboard Cite

– The development of the progress of tourism potential is currently increasing with the emergence of tourist changes in attracting tourist. Tourism managers are required to be able to provide tourist comfort to maintain the popularity of tourism even during a pandemic. Some tourism managers during the pandemic offer virtual educational tours. This study aims to analyze the effect of creative tourist experience, travel motivation and perceived risk on revisit intention. This research uses non probability sampling and judgmental sampling method to target respondents. The respondent is someone who was visited the Surabaya Zoo virtually during the Covid-19 pandemic, with a vulnerable age of 13-50 years as many as 200 respondents. The data analysis technique used multiple regression. The results of this study indicate that creative tourist experience and travel motivation have significant effect on revisit intention. Meanwhile, perceived risk has no significant effect on revisit intention. Abstrak – Perkembangan kemajuan potensi pariwisata saat ini terus meningkat dengan munculnya perubahan-perubahan wisata dalam menarik perhatian wisatawan. Pengelola wisata dituntut dapat memberikan kenyamanan wisatawan untuk mempertahankan popularitas wisata bahkan ketika pada masa pandemi. Beberapa pengelola wisata dimasa pandemi menawarkan wisata edukasi secara virtual. Penelitian ini bertujuan untuk menganalisis pengaruh creative tourist experience, travel motivation dan perceived risk terhadap revisit intention pada wisata edukasi secara virtual. Penelitian ini menggunakan non probability sampling dengan judgment sampling. Responden adalah seseorang yang telah mengunjungi Kebun Binatang Surabaya secara virtual di masa pandemi Covid-19, dengan rentan usia 13-50 tahun sebanyak 200 responden. Teknik analisis data menggunakan regresi berganda. Hasil penelitian ini menunjukkan bahwa creative tourist experience dan travel motivation berpengaruh signifikan terhadap revisit intention. Sedangkan perceived risk tidak berpengaruh signifikan terhadap revisit intention.

show abstract

Revisit intention and satisfaction: The role of destination image, perceived risk, and cultural contact

Cited by 92 publications

References 87 publications

Is It True That Lombok Deserves to Be a Halal Tourist Destination in the World? A Perception of Domestic Tourists

Is It True That Lombok Deserves to Be a Halal Tourist Destination in the World? A Perception of Domestic Tourists

Country Image, Destination Image, Self-Congruity, and Revisit Intention to Singapore: The Mediating Role of Memorable Tourism Experience

Pengaruh Creative Tourist Experience, Travel Motivation dan Perceived Risk Terhadap Revisit Intention Pada Wisata Edukasi Secara Virtual

Contact Info

Product

Resources

About