Ripping off regular consumers? The antecedents and consequences of consumers’ perceptions of e-commerce platforms’ digital power abuse

Chen, Qian; Wang, Yumeng; Gong, Yeming; Liu, Shan

doi:10.1016/j.jbusres.2023.114123

Cited by 11 publications

(7 citation statements)

References 80 publications

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“…Like other enterprises, implementing corporate social responsibility (CSR) is a concern for platforms. Regarding the impact of platform social responsibility, previous studies have shown that enterprises can bring economic benefits by fulfilling their social responsibility (Wei et al, 2023;Al-Haddad et al, 2022;Chen et al, 2023). Platform social responsibility can be divided into three levels according to platform identity: social responsibility as an independent operating subject, social responsibility as a business operating platform, and social responsibility as a social resource allocation platform (Yang and Chen, 2021).…”

Section: Imds 1245mentioning

confidence: 99%

“…In general, there are several gaps in the existing literature: First, present research mainly focuses on single type of platform social responsibility (Wei et al, 2023;Liu et al, 2021a, b;Chen et al, 2023), but there is a lack of research from the perspective of overall platform social responsibility. Second, the extant literature has not used the event study method to study the impact of social responsibility-oriented technology innovation on platform enterprises, which has been extensively used to estimate the impact of particular events on stock returns (Zhang et al, 2021;Bose and Leung, 2019;Wang and Chin, 2019), and explore the impact of digital technology innovation for social responsibility announcement on stock market returns.…”

Section: Research Gapsmentioning

confidence: 99%

“…3.1 Digital technology innovation for social responsibility announcements and the market reaction to the platform Regarding the impact of platform social responsibility, previous studies have shown that enterprises can bring economic benefits by fulfilling their social responsibility (Wei et al, IMDS 124,5 2023;Al-Haddad et al, 2022;Chen et al, 2023). The impact of platform digital technology innovation on performance is considered before the enterprise carries it out, and the academic field considers various factors inside and outside the enterprise.…”

Section: Research Framework and Research Hypothesismentioning

confidence: 99%

“…Corporate social responsibility will bring economic benefits to the company, and when it takes its social responsibility seriously, it will gain stronger market recognition and anti-risk capability (Bose and Leung, 2019). Failure of platforms to behave responsibly with respect to bilateral markets, such as price discrimination, can also lead to a decline in user loyalty (Chen et al. , 2023).…”

Section: Literature Reviewmentioning

confidence: 99%

“…, 2023; Liu et al. , 2021a, b; Chen et al. , 2023), but there is a lack of research from the perspective of overall platform social responsibility.…”

Section: Literature Reviewmentioning

confidence: 99%

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Impacts of digital technology innovation for social responsibility of platform enterprises on shareholder value

Gao,

Li,

Liu

et al. 2024

IMDS

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PurposeConsidering rapid digitalization development, this study examines the impacts of digital technology innovation on social responsibility in platform enterprises.Design/methodology/approachThe study applies the event study method and cross-sectional regression analysis, taking 168 digital technology innovations for social responsibility issued by 88 listed platform enterprises from 2011 to 2022 to study the impact of digital technology innovations for social responsibility announcements of different announcement content and platform attributes on the stock market value of platform enterprises.FindingsThe results show that, first, the positive stock market reaction is produced on the same day as the digital technology innovation announcement. Second, the announcement of the platform’s public social responsibility and the announcement of co-innovation and radical innovation bring more positive stock market reactions. In addition, the announcements mentioned above issued by trading platforms bring more positive stock market reactions. Finally, the social responsibility attribution characteristics of the announcement did not have a significant differentiated impact on the stock market reaction.Originality/valueMost scholars have studied digital technology innovation for social responsibility through modeling rather than second-hand data to empirically examine. This study uses second-hand data with the instrumental stakeholder theory to provide a new research perspective on platform social responsibility. In addition, in order to explore the different impacts of digital technology innovation on social responsibility, this study has classified digital technology innovation for social responsibility according to its social responsibility and digital technology innovation characteristics.

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Section: Imds 1245mentioning

confidence: 99%

Section: Research Gapsmentioning

confidence: 99%

Section: Research Framework and Research Hypothesismentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

“…, 2023; Liu et al. , 2021a, b; Chen et al. , 2023), but there is a lack of research from the perspective of overall platform social responsibility.…”

Section: Literature Reviewmentioning

confidence: 99%

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