Abstract:Within any sufficiently expertise-reliant and work-driven domain there is a requirement to understand the similarities between specific work tasks. Though mechanisms to develop similarity models for these areas do exist, in practice they have been criticised within various domains by experts who feel that the output is not indicative of their viewpoint. In field service provision for telecommunication organisations, it can be particularly challenging to understand task similarity from the perspective of an exp… Show more
Set email alert for when this publication receives citations?
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.