Road towards Lean Six Sigma in service industry: a multi-factor integrated framework

Tsironis, Loukas K.; Psychogios, Alexandros

doi:10.1108/bpmj-08-2015-0118

Cited by 86 publications

(72 citation statements)

References 85 publications

(129 reference statements)

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“…[8] The concept of TQM "Continuous improvement" can be achieved through 6σ. [10] Six sigma evolved from TQM. It is a rigorous method which involves proven quality techniques which are integrated from the work of many quality pioneers.…”

Section: Evolution Of Six-sigmamentioning

confidence: 99%

Role of Critical Success factors (CSF) in the implementation of Six Sigma in hospitals: A preliminary study in Pakistan

Abid

Butt

Ann

et al. 2020

APJHM

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Six sigma can enable us to determine the possible solutions to most of the problems which are being faced by the healthcare system of Pakistan. Six sigma is a viable way to make healthcare rapid and proficient. It is already being successfully utilized around the globe in service as well as the manufacturing sector. This research is a preliminary study; conducted, in an attempt, to highlight the issues in healthcare like scarcity of medicines, the inefficiency of medical staff, insufficient beds and low doctor/patient ratio in hospitals of Pakistan. A proposal is proposed for a viable solution in the form of six-sigma. For this study, six-sigma identifies the potential issue by involving all employees of the targeted sectors. The collection of primary data was done from employees at quality departments in hospitals and via survey. The importance of critical success factors in the public and private hospitals of Pakistan was determined by the aforementioned survey. Critical analysis pointed out that most of the employees were unaware of the quality initiatives and six-sigma.

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Section: Evolution Of Six-sigmamentioning

confidence: 99%

Role of Critical Success factors (CSF) in the implementation of Six Sigma in hospitals: A preliminary study in Pakistan

Abid

Butt

Ann

et al. 2020

APJHM

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“…Hospital leaders must show an interest in and allow the availability of needed resources to ensure forward movement of lean projects, which reinforces its position in a hospital setting. Without sustained and visible support from hospital leaders, lean initiatives cannot be implemented in healthcare settings (Pampanelli et al, 2014;Alves & Alves, 2015;Tsironis & Psychogios 2016;Kader Ali, 2016 ;Cherrafi et al, 2016;Albliwi et al, 2017).…”

Section: A Activity 1: Commitment Toward Lean Implementation By Hospmentioning

confidence: 99%

A framework for implementing lean principles in the supply chain management at health-care organizations

Almutairi

Salonitis

Al-Ashaab

2019

IJLSS

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Purpose -The main purpose of this paper is to present lean implementation in hospital supply chain management (HSCM) and propose a new conceptual framework tailored specifically to the needs of Saudi healthcare organizations. Design/methodology/approach -This paper starts with an in-depth review of existing frameworks or models for lean implementation in healthcare in general and in the HSCM specifically. Based on the literature studies and taking experts' opinions into account, a new framework for lean implementation in the Saudi HSCM is presented. Findings -A new lean implementation framework is therefore offered to decision makers in the healthcare organization for implementing a lean approach in HSCM practices. Research limitations/implications -This study focused on healthcare organizations, which were selected from hospitals operated by ministry of health and only those hospitals that are accredited by both the Saudi Central Board for Accreditation of Healthcare Institutions (CBAHI) and the Joint Commission International (JCI). The framework is limited to Saudi healthcare. Practical implicationsThe LSCM framework is easy to understand and use without much complexity. This simplicity makes the LSCM applicable in healthcare settings. Further, LSCM was validated in three different hospitals, and it helped them to identify and improve their non-added activities, thereby readying them for lean deployment in HSCM.. Originality/value -little attention has been paid to implementing a lean approach by healthcare providers in developing countries. This study presents a new framework that is considered the first of its kind for implementing lean in HSCM in Saudi. This framework could help HSCMs' decision makers to implement lean successfully in HSCM practices.

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“…Lean tools and techniques -notably value stream mapping, the involvement of people, continuous improvement Tsironis, Psychogios, and Al-Mashari, (2016) and elimination of discarded (Assarlind et al, 2012). The Lean management and Six Sigma a dimensions on the knowledge, methods and tools consequent from times of effective enhancement research and application, concludes that lean management and six sigma progress and history, Lean approaches focus on reducing cost through process optimization.…”

Section: Lean Management and Six Sigma Integrationmentioning

confidence: 99%

The Integration of Lean Management and Six Sigma Strategies to Improve the Performance of Production in Industrial Pharmaceutical

Al-Shourah¹,

Al-Tarawneh²,

Alzu'bi³

2018

IJBM

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The aim of this paper is to identify the lean management and Six Sigma strategies to improve production performance in pharmaceutical companies through the evaluation and analysis of Six Sigma for the performance of production processes in pharmaceutical companies. The study sheds light on two variables that are considered among the most critical variables in a business organization. The paper explores the critical factors related to the application of L6σ. It also, mentions to lean management and six Sigma strategies, analyzing the production process to classify critical areas and work proactively to improve both quality and productivity. The hypotheses of process normality behavior are tested to verify subsistence of adequate conditions for Six Sigma methodology application, as well as errors forecasting in the distribution parameters estimation. The researcher reached several results on the basis of the results of the statistical analysis. The field of Lean Six Sigma had started to produce significantly, standalone concepts of Lean and Six Sigma are highly researched related to the integrated concepts; large proportion of perspective, conceptual and descriptive based studies, empirical validity on the fusion between Lean and Six Sigma. This paper has made an effort to categorize the satisfied of Lean Six Sigma studies that has never before attempted given the complexity and diversity inherent. Therefore, this paper can lookout as abasis for future endeavors in an effort to better the classification and contents in ways that best describe the researches in the field of Lean Six Sigma and six Sigma.

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Road towards Lean Six Sigma in service industry: a multi-factor integrated framework

Cited by 86 publications

References 85 publications

Role of Critical Success factors (CSF) in the implementation of Six Sigma in hospitals: A preliminary study in Pakistan

Role of Critical Success factors (CSF) in the implementation of Six Sigma in hospitals: A preliminary study in Pakistan

A framework for implementing lean principles in the supply chain management at health-care organizations

The Integration of Lean Management and Six Sigma Strategies to Improve the Performance of Production in Industrial Pharmaceutical

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