Roadmap for the implementation of robotic process automation in enterprises

Abstract

This research formulates significant steps to allow organizations to perform digital transformation using Robotic Process Automation - RPA. This study proposes a roadmap obtained from conclusions of experimental exercises in Colombian industries. It clarifies the benefits and impacts of using RPA to automate processes within an organization, prioritizing the actions that generate new RPA management models and leading organizations towards their digitalization using RPA. This article also provides some successful RPA experiments using the proposed roadmap, showing them the quantitative and qualitative benefits of the process. The results of the robots built present significant efficiencies in the intervened processes, free time for workers, speed in the execution of tasks, and availability of information for advanced analysis.