Robotic Process Automation and Opportunities for Vietnamese Market

Chuong, Le Van; Hung, Phan Duy; Diep, Vu Thu

doi:10.1145/3348445.3348458

Cited by 11 publications

(10 citation statements)

References 7 publications

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“…RPA does not require massive investment and needs only very minimal capital and infrastructure. Van Chuong et al (2019) proposed RPA for the Vietnam market and fields. Uskenbayeva et al (2019) proposed RPA for automating processes of public administration.…”

Section: Other Application Areasmentioning

confidence: 99%

Robotic process automation for industry: adoption status, benefits, challenges and research agenda

Pramod

2021

BIJ

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PurposeThis study intends to find the industries that have leveraged Robotic Process Automation (RPA) technology and elucidate the extent of the adoption of RPA in various industry domains with benefits. The identification of tasks eligible for RPA itself is a challenge. Therefore, the study further brings out the challenges faced in various industry verticals and postulates the future direction of research and applications in RPA.Design/methodology/approachThe study focuses on articles from popular databases such as SCOPUS, Web of Science and Google scholar. PRISMA methodology is used for systematic literature review and 113 papers are shortlisted for study. Three questions are framed to carry out the review and set the research direction.FindingsIt is evident from this study that RPA has been widely used in banking and related areas with moderate use in healthcare and manufacturing leading to operational efficiency and productivity. However, there are a lot more opportunities in other domains that need to be taped by leveraging technology advancements and a research agenda has been devised by postulating future directions.Originality/valueThe study brings out a new comprehensive perspective as regards RPA implementation across domains. There is no promising study found that gathers three-dimensional aspects of the meta-themes applications, benefits and challenges. The study summarizes the research agenda and projects the industry domains that have not yet explored, the benefits of RPA. This will be a good reference article for those who develop RPA techniques and organizations that have plans to go for RPA.

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Section: Other Application Areasmentioning

confidence: 99%

Robotic process automation for industry: adoption status, benefits, challenges and research agenda

Pramod

2021

BIJ

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“…Several studies explain that negative inputs come not only from humans but also from the social environment (companies). Management that does not design standard workflows and human roles in the organization also slows down the process of implementing RPA [5]. Another negative input is the lack of vision and leadership from top management.…”

Section: Rq3:what Are Negative Inputs From Humans and Their Social En...mentioning

confidence: 99%

Identifying the Socio-Human Inputs and Implications in Robotic Process Automation (RPA): A Systematic Mapping Study

Harmoko

Ramirez

Enríquez

et al. 2022

Business Process Management: Blockchain, Robotic Process Automation, and Central and Eastern Europe Forum

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Recent studies show that the success rate of Robotic Process Automation (RPA) projects is between 50 and 70%. In cases where they are not successful, most failures are caused by organizational factors, i.e., people and their social environment. People in the organization have a significant influence on the success of a RPA project. Likewise, the implementation of RPA will bring some implications to them as well. This research is a preliminary study on visualization socio-human implications (VoSHI) in the RPA projects. As one of the office automation technologies, the application of RPA provides economic benefits and social implications. Unfortunately, most studies highlight the benefits and lack discussions on the impact of RPA on humans. This paper presents a systematic mapping study to analyze the current state-of-the-art on this topic, recognizing the socio-human implications of RPA implementations described in the literature. The research analyzed 56 primary studies selected from both academic digital libraries and grey literature. The results showed 16 positive and 6 negative implications of RPA implementations for humans and their social environment. Furthermore, this research also found 6 positive and 13 negative inputs contributed by humans, which can influence RPA implementations.

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“…RPA may serve as an extra staff that can work within IT systems and back-office processes across several functions. Likewise, for humans, RPA will learn from people and duplicate their operations in due course, taking over the methods that humans have accomplished at a much faster speed (Chuong et al, 2019).…”

Section: Structured Abstract: Purposementioning

confidence: 99%

The Impact of ICT Patents on OECD Countries’ Banks Risk Indicators and Discussion on the Use of Robotic Communication and Smart Glasses in the Banking Sector

Çeti̇n¹

2020

TurkishStudies

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Robotic Process Automation and Opportunities for Vietnamese Market

Cited by 11 publications

References 7 publications

Robotic process automation for industry: adoption status, benefits, challenges and research agenda

Robotic process automation for industry: adoption status, benefits, challenges and research agenda

Identifying the Socio-Human Inputs and Implications in Robotic Process Automation (RPA): A Systematic Mapping Study

The Impact of ICT Patents on OECD Countries’ Banks Risk Indicators and Discussion on the Use of Robotic Communication and Smart Glasses in the Banking Sector

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