Role of Knowledge Management Process in Fostering Employee Performance: Assessing the Moderating Effect of Smart Technologies

Abstract

Purposes-The Patients are considered Customers in the Healthcare sector. So, they expect high-quality services and the best employee performance. Patient’s awareness of the service's excellence in healthcare is considered one of the main factors in measuring the service's quality. Therefore, this study aims to examine the link of the knowledge management process (KMP) with the performance of the employees in the health cluster of Hail. This study also focuses on the moderating role of smart technologies between the Knowledge management process and employee performance in the case of the Hail health cluster. Design/Methodology/Approach- Data was collected from the employees of Hail health cluster, Saudi Arabia. The sample size for the data analysis is 380, and data is gathered from May to August 2023 with the help of a well-structured questionnaire. Findings are extracted with the help of Smart PLS. Findings- The results of the current study illustrate that the knowledge management process has a positive relationship with employee performance. Smart technologies help to increase the KMP and further enhance the performance of employees working in the health cluster in Hail. Research limitation/implications- This study has comprehensively examined (KMP) as an independent variable influencing employee performance. Still, upcoming examinations can use other measurements of knowledge management, such as knowledge management capabilities, knowledge management practices, etc. Furthermore, this study is limited to the service sector, so future studies can use this model for the manufacturing sector to analyse the accuracy of the model. Originality/Value - This research explains the relationship between Knowledge management processes, employee performance and smart technologies in the healthcare sector. This study attracts this sector to use smart technology because the use of technologies not only increases the knowledge management process but also enhances the work abilities of employees. Based on the findings, this study has a unique contribution in the dust of studies related to knowledge management, such as no study to date conducted using a combination of these variables. This study is the best literature for policymakers, health management and researchers.