2018
DOI: 10.18276/ejsm.2018.25-43
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Safety and security as the basic determinants of quality of hotel services

Abstract: The ultimate goal of any hotel is to care about the quality of services. One of the key dimensions is to provide customers/guests with a sense of security. So far, the issue of security in the hotel industry has been the subject of few studies both in Poland and abroad which explains the reason why the problems have been talked over especially in the face of growing threats. The aim of the study is to present the selected security dimensions and threats experienced by hotel facilities and to present ways to im… Show more

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