Safety and Security Measures in Egyptian Hotels

Abstract

This study investigates safety and security measures from Egyptian hotel guests' viewpoint, through assessing the importance level and usage level of measuring and testing the gap between the importance and usage of measures. Using IPA Methodology, a stratified random sample was chosen. 500 questionnaires were randomly distributed to guests in 5-star hotels. The results indicated that the highly important and rarely usage measures are related to three dimensions; -Medical Preparedness, Guestroom Security, and Emergency Preparedness‖. Meanwhile, the less important and widely used measures are related to two dimensions; -Detectors, and Access Control‖. Additionally, there is a statistically significant gap between the importance level and the usage level of measures. Hence, there are opportunities for changes and improvements in Egyptian hotels.

Aspects Regarding Safety and Security in Hotels: Romanian Experience

“…An online questionnaire was chosen as the primary method of quantitative data collection to measure the perceptions of tourists regarding the safety and security dimensions. The questionnaire was developed and validated by Ghazi [81] and contains 44 measures representing 8 dimensions. These dimensions are the following: detectors, emergency preparedness, medical preparedness, staff security, guestroom security, pool and beach, access control, and cyber security.…”

“…Ghazi [81] showed that the tourism literature does not provide universal definitions on the safety and security concepts in the hotel industry. For that reason, the author created one of the most complex lists of security measures, divided into the following categories: detectors, emergency preparedness, medical preparedness, staff security, guestroom security, pool and beach, access control, and cyber security (Table 1).…”

The moderating effect of safety image on Guests' perceived risk and revisit intentions in luxury hotels

“…Hotel safety image refers to the impression of hotel guests as to whether the hotel they stay in is safe (Ghazi, 2016). In the hospitality industry, safety is focused on protecting guests and employees from potential injury or death (Enz, 2009).…”

“…Because of COVID-19, people's sensitivity to medical resources has increased compared with before. The medical preparedness of the hotel's own clinics and nearby pharmacies is important for hotel guests' subjective perceptions of safety and security, and a hotel with medical preparation will undoubtedly make guests feel safer when staying there (Ghazi, 2016). Before COVID-19, Halcomb et al (2017), when examining the health needs and health planning of long-term travelers in Australia, found that almost half of respondents or their travel companions had a long-term condition that affected their daily lives.…”

التزام الفنادق بتشریعات حمایة العاملین: دلیل من مصر

“…In Egypt, safety and security threats and concerns are now becoming more frequent (Ghazi, 2016). Hotels have a long history of being soft targets for terrorist attacks (Gill et al, 2002;Levin et al, 2009;Henderson et al, 2010).…”