Satisfaction or Attitude is Matter? The Fully Mediating Effect of Attitude

Abstract

Ccontinuous intention is one of key indexes to measure the success of enterprise information system. Hence, it is important to predict user's continuous intention to prevent disasters caused from poor continuous intention behavior to company. Expectation Confirmation Theory Information System (ECT-IS) model, continue intention is predicted by satisfaction. This research argues satisfaction can be fully mediated by attitude. Furthermore, continuous intention can be predicted and facilitated by attitude. Research result showed attitude can predict continuous intention, meanwhile, enhancing explanatory power of continuous intention. Research result showed attitude fully mediating between satisfaction and continuous intention. Research results suggest top managers should pay attention and allocate resources to boost user's attitude rather on rescue multifarious trivial dissatisfaction deviations. Dissatisfaction deviations were diminished into elevated attitude. Ultimately leads to optimal usage of the IT system.

Health-related digital content engagement during the COVID-19 pandemic: an elaboration likelihood model lens

“…It then quickly turns into the affective attitude. According to the expectation-confirmation theory in information systems (ECT-IS), when the early expectation of users about product or service is confirmed, satisfaction leads to a loyal decision (Hsieh, 2017). Alc antara-Pilar and Del Barrio-Garc ıa (2015) discussed attitude toward an issue are derived by different aspects such as feeling of website helpfulness, finding interested information and overall satisfaction that users have experience during website searching.…”