Satisfaction with managers’ use of communication channels and its effect on employee-organisation relationships

Erjavec, Karmen; Štarc, Jasmina

doi:10.5771/0949-6181-2018-4-559

Cited by 12 publications

(15 citation statements)

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“…This difference may also be explained by the fact that health organisations in Croatia and Slovenia are relatively low technologically equipped with communication technology, and managers, consequently, do not use social networking sites in communication with employees (Kern, 2005;Meglič et al, 2007). However, the conservative use of internal social network sites between Slovenian and Serbian companies was also demonstrated in the study by Erjavec et al (2018). This indicates that the majority of managers in this region are reluctant to use new technology in the organization.…”

Section: Use Of Communication Channels By Managersmentioning

confidence: 67%

“…Recent studies support McLuhan's notion (1964) that "medium is the message inside organisation (White et al, 2010) as internal communication channels play a symbolic as well as practical role" (Welch, 2012, p. 248). Employees prefer different communication channels from different management levels (Welch, 2012; Men, 2014a, 2014b; Men and Hung-Baesecke, 2015; Erjavec et al, 2018). The advanced information and communication technology introduced new channels of communication and changed the communication environment of organizations (Men and Hung-Baesecke, 2015).…”

Section: Introductionmentioning

confidence: 99%

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Nurses’ satisfaction with the use of communication channels by their managers in Croatia and Slovenia

Štarc¹,

Neuberg

Erjavec³

2019

Management (Split, Online)

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Previous studies rather neglected the issue of how nurses are satisfied with the usage of communication channels by their managers. This paper aims to discover how nurses in Croatia and Slovenia are satisfied with their managers’ usage of communication channels, and also how this satisfaction is associated with the employee-organisation relationship. A self-administrated electronic questionnaire was conducted with 272 nurses in Croatia and Slovenia. The study results show that top nurse managers most commonly use mediated communication channels, while middle and executive nurse managers use more interpersonal communication channels. Employees are most satisfied when top nurse managers use emails, middle nurse managers face-to-face communication, emails and phone calls, and executive nurse managers face-to-face communication, emails, phone calls, instant messaging and internal social networks to communicate with them. Younger employees are significantly more satisfied with nurse managers’ use of new communication and information technologies. The study also shows that satisfaction with interpersonal communication used by the executive nurse managers is positively associated with employee-organization relationships and satisfaction with middle and top managers’ utilization of email in that relationship.

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Section: Use Of Communication Channels By Managersmentioning

confidence: 67%

Section: Introductionmentioning

confidence: 99%

Nurses’ satisfaction with the use of communication channels by their managers in Croatia and Slovenia

Štarc¹,

Neuberg

Erjavec³

2019

Management (Split, Online)

Self Cite

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“…Previous strategic communication literature has suggested a variety of factors that can contribute to quality employee-organization relationships. These include, but are not limited to, leadership (e.g., Kelleher et al, 2019), communication strategies and climate (e.g., Jo & Shim, 2005), use of communication channels (e.g., Erjavec et al, 2018), organizational culture (e.g., Men & Robinson, 2018), structure (e.g., Grunig et al, 2002), and CSR activities (e.g., Chen et al, 2018). qualitative interviews with 27 Chinese startup leaders showed that startup CEOs' leadership communication plays a key role in building and cultivating relationships between startups and their employees.…”

Section: Employee-organization Relationships In the Startup Contextmentioning

confidence: 99%

Cultivating Relationships with Startup Employees: The Role of Entrepreneurs’ Leadership Communication

Men

Chen

2021

Management Communication Quarterly

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This study examines how CEOs’ use of motivating language influences employee relationships within startup organizations. Informed by self-determination theory and social identity theory, the study proposes psychological need satisfaction and organizational identification as mechanisms accounting for the influence of startup leaders’ use of motivating language on employee relational outcomes. Through an online survey of 1,027 startup employees across various industries in Mainland China, the study found that startup CEO use of motivating language positively influenced employee-startup relationships both directly and indirectly through enhanced psychological need satisfaction and organizational identification from startup employees. This study advances theoretical understanding of executive leader public relations functions and their role as important communication agents in the unique Chinese startup context. Further, this research tested the explanatory boundaries of motivating language theory and provides practical insights for startup leaders, communication practitioners, and entrepreneurs regarding how to develop long-term and quality relationships with startup employees.

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“…Asimismo, en una conversación face-to-face, las emociones salen a brote, por lo que es de fácil conocimiento el sentimiento que los colaboradores puedan tener ante un mensaje que implique cambios o transiciones (Erjavec, Arsenijević & Starc, 2018). Es de suma relevancia que en una comunicación face-to-face se obtenga una respuesta de la persona que está recibiendo el mensaje, esta es la característica fundamental de este tipo de canal oral.…”

Section: Canales Oralesunclassified

“…En base a lo expuesto, una investigación de Men's del año 2014 demostró un efecto positivo en la satisfacción de los trabajadores con el uso de la comunicación face-to-face por parte de los gerentes, en comparación del correo electrónico, el cual es considerado como un medio eficiente para recibir información, más no para emitirla (Erjavec, Arsenijević & Starc, 2018).…”

Section: Canales Oralesunclassified

Análisis de la relación entre los componentes de los boletines internos y el work engagement en la Fuerza de Ventas de una aseguradora peruana

Haro¹,

Mariños²

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En el escenario actual se presencian diversos cambios coyunturales, uno de ellos es el aumento de la competitividad, factor que incide directamente en el personal de la Fuerza de Ventas, colaboradores con una alta tasa de rotación y que no se encuentran dentro de una oficina permanentemente. Ante ello, las organizaciones deben ser creativas para lograr la retención de su personal, generando work engagement a través de herramientas organizacionales como la gestión de los canales internos, específicamente para la presente investigación, los boletines internos. Ante esto, la presente investigación tiene como pregunta de investigación analizar si existe o no relación entre la gestión de contenido, diseño y frecuencia de envíos de los boletines internos y el work engagement en la Fuerza de Ventas de una aseguradora peruana. Se encontró evidencias teóricas que indicaban la posible relación entre ambas variables, por lo que se planteó la siguiente hipótesis: la gestión de contenido, diseño y frecuencia de envíos de los boletines internos y el work engagement se relacionan en el caso de una aseguradora peruana. Para ello, se aplicó un diseño metodológico no experimental de tipo correlacional con un enfoque cuantitativo concluyente, utilizando el método de investigación de caso de estudio. Se obtuvo que ambas variables poseen diversas tendencias entre sí, concluyendo que algunas variables sí guardan relación directa fuerte, pero otras no; lo que demuestra que no existe relación entre las dos variables analizadas.

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Satisfaction with managers’ use of communication channels and its effect on employee-organisation relationships

Cited by 12 publications

References 0 publications

Nurses’ satisfaction with the use of communication channels by their managers in Croatia and Slovenia

Nurses’ satisfaction with the use of communication channels by their managers in Croatia and Slovenia

Cultivating Relationships with Startup Employees: The Role of Entrepreneurs’ Leadership Communication

Análisis de la relación entre los componentes de los boletines internos y el work engagement en la Fuerza de Ventas de una aseguradora peruana

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