School Counsellor Services in the Middle of the Pandemic COVID-19 by Using Social Media and Virtual Classes

Abstract

The COVID-19 pandemic presents new challenges for school counsellors to continue to provide effective and optimal services even though they cannot meet face to face with students. The use of social media and virtual classes are two alternatives that can be used by school counsellors in providing services. The focus of this research is to provide an overview of the adaptability and skills of counsellors in implementing Counsellor Service (BK) during the COVID-19 pandemic through social media and virtual classes. The research method used was a survey with a population of 150 counsellors in East Java. Based on the survey results, the two main platforms used by school counsellors in implementing Counsellor Service (BK) in schools are WhatsApp and Google Classroom. The use of the two platforms was chosen based on the student's ease of access and features that were not too complicated for the counsellor to use.