2019
DOI: 10.11648/j.ijics.20190401.12
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Secured Service Delivery Model for Outsourced Services in a Business Process Outsourcing Relationship

Abstract: In business process outsourcing (BPO), the model of delivery of processed service and communication media between the client and service provider are critical factors in a successful client-provider relationship. The client's business objectives would not be achieved if processed services are delivered through unsecured channels and truncated communication. This study explores these issues through a case study of seven medium and large scale Indian BPO service providers, followed up with a larger scale questio… Show more

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Cited by 1 publication
(1 citation statement)
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“…Nowadays, many firms are looking into strengthening their core competencies, saving on costs, and becoming more effective in their operations. There are also other firms that wish to focus on their core business, yet continue outsourcing their non-essentials and other critical functions simultaneously (Charles & Edgar, 2019;Hanafizadeh & Ravasan, 2018).…”
Section: Outsourcing Decisions and Sustainabilitymentioning
confidence: 99%
“…Nowadays, many firms are looking into strengthening their core competencies, saving on costs, and becoming more effective in their operations. There are also other firms that wish to focus on their core business, yet continue outsourcing their non-essentials and other critical functions simultaneously (Charles & Edgar, 2019;Hanafizadeh & Ravasan, 2018).…”
Section: Outsourcing Decisions and Sustainabilitymentioning
confidence: 99%