Security of Internet Banking Services and its Linkage with Users' Trust: A Case Study of Parsian Bank of Iran and CIMB Bank of Malaysia

Sanayei, Ali; Noroozi, Ali

doi:10.1109/icime.2009.153

Cited by 7 publications

(3 citation statements)

References 10 publications

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“…It can be generalized also for other forms of electronic banking. Sanayei and Noroozi (2009) stated that trust is increased and positively associated with the perceived level of security.…”

Section: Research Modelmentioning

confidence: 99%

Influence of security and trust on electronic banking adoption in Slovakia

Vejačka¹,

Štofa²

2017

E+M

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“…It can be generalized also for other forms of electronic banking. Sanayei and Noroozi (2009) stated that trust is increased and positively associated with the perceived level of security.…”

Section: Research Modelmentioning

confidence: 99%

Influence of security and trust on electronic banking adoption in Slovakia

Vejačka¹,

Štofa²

2017

E+M

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“…Kumar et al (2012) found that security in the context of internet banking, as sensed by the users, prepares the foundation for the institutional trust paving the path of internet banking use. Sanayei and Noroozi (2009) stated that trust is proportional to security. Based on the experiences and expectations contained by the customers, they may have a different attitude toward the digital payment system even though the system provides all the necessary security measures (Stroborn et al, 2004).…”

Section: Introductionmentioning

confidence: 99%

Consumer Perception toward Digital Payment System

Poudel

Sapkota

2022

Management Dynamics

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In the modern world, where the current electronic payment system is replacing the traditional payment method, the e-payment system is becoming popular among the new generation and gaining popularity among the older generation. With the gain of popularity, security, and privacy issues are also increasing. The study examined the impact of security and privacy on customers’ trust in the case of the e-payment system and its resultant effect on customers’ perceived Quality. Descriptive research has been conducted using online responses from 390 customers using e-payment. The study also examined the impact of perceived ease of use and usefulness on perceived quality. The collected data was analyzed by using the structural model and measurement model. The study concluded that trust depends on the security and privacy factor, where privacy and security strongly impact customers’ trust in the e-payment platform. And it is also concluded that trust positively impacts customers’ perceived quality of the e-payment platform. In Nepal, security and privacy issues are increasing with the increased use of e-payment platforms, so security and privacy are significant factors to consider. Also, Perceived ease of use and usefulness positively impact customers’ perceived quality of the system for online transactions.

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“…• The system had been tested prior to its implementation and that the test results are satisfactory A study by Sanayei and Noroozi (2009) A study under the title "Internet Banking" the study aimed to identify the banking services through internet in India and the security risks that may face these services. The author believes that security risk arises on account of unauthorized access to a bank's critical information stores like accounting system, risk management system, portfolio management system.…”

Section: Methodsmentioning

confidence: 99%

Information Technology Role in Reducing E-Banking Services Risk in Jordanian Banking Sector

Alrawashdeh¹,

Abu-Errub²,

Areiqat³

et al. 2012

Journal of Computer Science

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Problem statement:This study aims to highlight the role of information technology in reducing risk of electronic banking services in the Jordanian banking sector. The study was conducted on three banks as a sample representative of the Jordanian banking sector. Approach: Data collection was through conducting personal interviews with the operations managers in the three banks (HBTF, JC Bank and Audi Bank). Results: The results showed that Jordanian banks showing highest attention toward risk management of e-banking, through their commitment to Basel Standards on risk management. Conclusion: Through the study, it will be clear that Jordanian banks committed to the standards of the Basel committee on safety and security of electronic banking services. These banks take into account all the potential risks before applying any system of electronic services. It is irrefutable evidence on the banks of Jordan keenness on protecting themselves and their customers from risk of theft through electronic means, the banks included their websites with detailed instructions to ensure that no customer fall prey to hackers.

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Security of Internet Banking Services and its Linkage with Users' Trust: A Case Study of Parsian Bank of Iran and CIMB Bank of Malaysia

Cited by 7 publications

References 10 publications

Influence of security and trust on electronic banking adoption in Slovakia

Influence of security and trust on electronic banking adoption in Slovakia

Consumer Perception toward Digital Payment System

Information Technology Role in Reducing E-Banking Services Risk in Jordanian Banking Sector

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