Seeking electronic information from government resources: A comparative analysis of two communities' web searching of municipal government websites

Lambert, Frank

doi:10.1016/j.giq.2012.07.007

Cited by 13 publications

(6 citation statements)

References 19 publications

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“…According to Awoleye, Ojuloge and Ilori (2014), e-government is characterized by the progress in improving the delivery of public information and services through organizational processes and technologies that allow information to be more accessible and disseminated across all government agencies. Along with the increased quality of public services in e-government (Lambert, 2013), there are many ways in which individual citizens can benefit from such investments. According to Hamner and Al-Qahtani (2009), these include: reducing costs associated with registration and submission of forms (e.g.…”

Section: Service Improvementmentioning

confidence: 99%

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Smart governance in the context of smart cities: A literature review

et al. 2018

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This literature review has focused on smart governance as an emerging domain of study that attracts significant scientific and policy attention. More specifically, this paper aims to provide more insight in the definitions of and relationships between smart governance and concepts such as smart and electronic government, in the context of smart cities. The literature review shows that smart government can be considered as a basis for developing smart governance, through the application of emergent information and communication technologies (ICT) for governing. Smart governance as the intelligent use of ICT to improve decision-making through better collaboration among different stakeholders, including government and citizens, can be strongly related to government approaches. In this case ICT-based tools, such as social media, and openness can be factors that increase citizen engagement and support the development of new governance models for smart government. Smart governance may also have an important role in smart city initiatives, which require complex interactions between governments, citizens and other stakeholders. Based on the literature review, this paper coins a definition of 'smart city governance' and contributes to developing a framework for building new, smart governance models addressing the challenges of the digital society, collaborative governance, information sharing, citizen engagement, transparency and openness.

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Section: Service Improvementmentioning

confidence: 99%

“…The increased focus on citizens enables stronger citizen engagement based on collaboration, participation, and community empowerment (Rose et al, 2015;Lambert, 2013;Linders, 2012).…”

Section: Citizen-centricity (Increased Transparency and Trust In Govementioning

confidence: 99%

Smart governance in the context of smart cities: A literature review

et al. 2018

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“…Al-Hujran et al (2015) stated that government officials need to consider cultural aspects when making decisions on e-government, which indicates that geographical/cultural modifications are required for effective absorption and application of e-government practices. Furthermore, e-government is an effective way to empower citizens, listening to the demand side (Yildiz, 2007;Lambert, 2013;Wirtz and Daiser, 2015).…”

Section: Literature Reviewmentioning

confidence: 99%

Qualitative analysis to determine decision-makers’ attitudes towards e-government services in a De-Facto state

Kaya

Sağsan²,

Medeni

et al. 2020

JICES

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Purpose The manner in which people, businesses and governments perform is changing because of the spread of technology. Digitalization of governments can be considered a necessity as we are now entering the era of the Internet-of-Things. The advantages and disadvantages of electronic governments have been examined in several research studies. This study aims to examine the attitudes of decision-makers towards e-government. The research aims are as follows: to determine the problems related with e-government usage, to establish the factors which decrease the usage of e-government services and to propose recommendations for the effective application of e-government practices. Design/methodology/approach Qualitative research has been used for the study. Participants were chosen by the snowball sampling method, and face-to-face in-depth interviews were conducted with all decision-makers. In-depth interviews are more efficient and enable the acquisition of better qualitative information, in-depth knowledge and statistics, as the distance between the interviewer and interviewee is reduced (Stokes and Bergin, 2006). Questions asked can be categorized under two sections, where the questions in the first section are related to the decision-maker’s management style/managerial proposition, and in the second section, technological questions are asked in terms of the preferred communication method and the decision-makers’ attitudes towards e-government practices. Findings Decision-makers perceive electronic government to be important, while the level of importance is observed to be different among the decision-makers. Chronic problems exist in many countries, such as nepotism, where the decision-makers have conflicting arguments about e-government and the resulting effect on nepotism. Furthermore, the study also indicates that decision-makers are aware of the importance of mobile government, although they acknowledge that more time is required, as their country is still developing. Electronic voting is also perceived to be important, although the decision-makers believe that security and privacy issues need to be solved before related projects can be initiated. Originality/value This research can be a benchmark study for the decision-makers of small island developing states by means of e-government. The impediments preventing the effective application of e-government practices are also discussed in the study. This study will be useful to highlight the triggers and obstacles for e-government development in the context of a developing country. Internet penetration has increased significantly since the 2000s, and therefore, decision-makers need to consider the shift in citizens’ behaviour, such as the high usage of smartphones and the emergence of the Internet-of-Things (Kaya and Bicen, 2016; Kumar et al., 2017).

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“…Linked Data is an enabler of semantic interoperability. The situation about educational services Lambert (2013) [6] observed that seeking information about educational services is not that common as seeking information about entertainment or leisure, but it represents a public's interest category manifested by addressing queries to governmental institutions. Information quality plays a critical but indirect role in influencing a person's use of a community municipal portal.…”

Section: Related Workmentioning

confidence: 99%

A Semantic Web Solution for E-Government Educational Services

Necula¹

2015

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This paper presents a solution for public education services. The problem: although there is sufficiently publicly available data, this data is not available in an open standard format and frequently it comes from heterogeneous data sources. Our main contribution consists in integrating this data and making it available for citizens in realizing their queries. We approach the necessity by referring to current problems such as information overload, benefits for citizens and Open Data initiative. We present our Semantic Web solution. We conclude by presenting the benefits for E-Government in terms of content creation, content generation and user satisfaction.

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Seeking electronic information from government resources: A comparative analysis of two communities' web searching of municipal government websites

Cited by 13 publications

References 19 publications

Smart governance in the context of smart cities: A literature review

Smart governance in the context of smart cities: A literature review

Qualitative analysis to determine decision-makers’ attitudes towards e-government services in a De-Facto state

A Semantic Web Solution for E-Government Educational Services

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