2024
DOI: 10.11591/ijphs.v13i1.23286
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Self-assessment questionnaire development for soft skills competency and core value evaluations

Abdul Rahman Al-Azmi,
Wan Noor Nazayan Wan Nik,
Zulmaryan Embong
et al.

Abstract: Soft skills play a vital role for providing excellent customer service in the healthcare setting. This study aims to develop and assess the instrument validity and reliability before measuring the levels of soft skills competency and core value internalization on staffs at the Sultan Ahmad Shah Medical Centre @International Islamic University Malaysia (SASMEC@IIUM). A self-assessment questionnaire was developed through three phases. The first phase involved reviewing and identifying relevant literatures and ex… Show more

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