2022
DOI: 10.1007/s12599-022-00782-8
|View full text |Cite
|
Sign up to set email alerts
|

Self-reporting Limitations in Information Systems Design Science Research

Help me understand this report

Search citation statements

Order By: Relevance

Paper Sections

Select...
1

Citation Types

0
1
0

Year Published

2024
2024
2024
2024

Publication Types

Select...
4
1

Relationship

0
5

Authors

Journals

citations
Cited by 7 publications
(1 citation statement)
references
References 76 publications
0
1
0
Order By: Relevance
“…MC significantly intensifies the need for deep customer engagement and superior service provision. Delivering customized products and services requires businesses to delve deeper into the customer psyche to understand their unique needs and desires [9]. The transition towards a more customer-centric operational model can pose significant challenges, as it often necessitates considerable changes to the existing management structure, operational procedures, and corporate culture.…”
Section: Customer Engagement and Service Challengesmentioning
confidence: 99%
“…MC significantly intensifies the need for deep customer engagement and superior service provision. Delivering customized products and services requires businesses to delve deeper into the customer psyche to understand their unique needs and desires [9]. The transition towards a more customer-centric operational model can pose significant challenges, as it often necessitates considerable changes to the existing management structure, operational procedures, and corporate culture.…”
Section: Customer Engagement and Service Challengesmentioning
confidence: 99%