2024
DOI: 10.22610/imbr.v16i4(s)i.4309
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Sentiment Analysis on Social Media: Investigating Users' Perceptions of MRT and LRT Transportation Services

Nur Hafizah Muhamud Fozi,
Nurulhuda Zainuddin,
Nur Asyira Naziron

Abstract: Providing excellent public transportation in response to the passenger’s complaints and recommendations results in long-term improvements to the service. This study investigates public perceptions of the MRT and LRT rail transportation services within the Klang Valley Integrated Transit System, operated by Rapid KL, through sentiment analysis in X. With 4.4 million users in Malaysia as of January 2022, X (previously Twitter) media social serves as a significant platform for public discourse. However, analyzing… Show more

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