Service Co-creation

Bischhoffshausen, Johannes Kunze von; Hottum, Peter; Straub, Thomas

doi:10.1007/978-3-319-23195-2_8

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2018

2024

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Cited by 3 publications

(1 citation statement)

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“…From the methodological perspective -that is, in the definition of the explanatory variables of the model -the contributions of Hidalgo and D'Alvano (2014) have been used as a reference for the monitoring, learning, implementation, and focusing phases; Arzola and Mejías (2007) for the human resources phase; and Von Bischhoffshausen, Hottum, and Straub (2015) for the co-creation and strategy phases, the latter integrated into the focusing phase as indicated above.…”

Section: Methodsmentioning

confidence: 99%

Innovation management and co-creation in KIBs: An approach to the ICT services sector

Nuchera

Herrera

2020

Technological Forecasting and Social Change

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Section: Methodsmentioning

confidence: 99%

Innovation management and co-creation in KIBs: An approach to the ICT services sector

Nuchera

Herrera

2020

Technological Forecasting and Social Change

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Innovation ambidexterity in Indonesian professional services industry: the role of customer trust and co-creation

Afkar,

Hamsal

2024

Cogent Business & Management

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Dinámica de la gestión de la innovación de servicios y co-creación en empresas del sector economía digital

González

Nuchera

2018

CyA

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<p>En este trabajo se analiza el proceso de la gestión de innovación en el sector TIC que se enmarca en el contexto de la economía digital, prestando especial énfasis en las actividades de co-creación que realizan las empresas. Tomando como punto de partida las principales consideraciones teóricas sobre la innovación en servicios se plantea un modelo de innovación de seis fases basado en el modelo TEMAGUIDE, al cual se le incorporan dos nuevas fases, una relativa a la gestión de los recursos humanos y otra relativa a la capacidad de co-creación. Los resultados obtenidos ponen de relieve que la agregación de valor requiere de realizar procesos de co-creación en donde se involucren diferentes actores.</p>

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Service Co-creation

Cited by 3 publications

References 14 publications

Innovation management and co-creation in KIBs: An approach to the ICT services sector

Innovation management and co-creation in KIBs: An approach to the ICT services sector

Innovation ambidexterity in Indonesian professional services industry: the role of customer trust and co-creation

Dinámica de la gestión de la innovación de servicios y co-creación en empresas del sector economía digital

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