2021
DOI: 10.1080/09537325.2021.1903417
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Service innovation enabled by Internet of Things and cloud computing – a service-dominant logic perspective

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Cited by 17 publications
(17 citation statements)
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“…In this way, through the implementation of Digital Enabler Technologies, traditional processes are undermined which, for example, in maintenance are limited to a reactive service or a schedule of standardized periodic interventions (Favoretto et al ., 2022; Ng and Wakenshaw, 2017). It is manufacturers themselves who, within servitization strategies, adopt condition monitoring actions about the conditions of the machinery or the whole system, in order to apply Predictive Maintenance that allows the operator to constantly monitor systems and processes and intervene in real-time in case of malfunctions (Nittala et al ., 2021).…”
Section: Setting the Research Avenues Through A Qualitative Analysismentioning
confidence: 99%
“…In this way, through the implementation of Digital Enabler Technologies, traditional processes are undermined which, for example, in maintenance are limited to a reactive service or a schedule of standardized periodic interventions (Favoretto et al ., 2022; Ng and Wakenshaw, 2017). It is manufacturers themselves who, within servitization strategies, adopt condition monitoring actions about the conditions of the machinery or the whole system, in order to apply Predictive Maintenance that allows the operator to constantly monitor systems and processes and intervene in real-time in case of malfunctions (Nittala et al ., 2021).…”
Section: Setting the Research Avenues Through A Qualitative Analysismentioning
confidence: 99%
“…SI capabilities management should emphasise this distinction. The service-dominant view synthesises SI capabilities with services and physical items (Sreenivasa et al. , 2022).…”
Section: Literature Reviewmentioning
confidence: 99%
“…Implying these capabilities are present in most service orientated IoT platforms. Previous research has emphasized the creation of services (Nittala et al, 2021) but application provision capability at operational level has gained less attention.…”
Section: Security Provisionmentioning
confidence: 99%
“…It is essential to identify the fundamental change in capabilities in industries not fully leveraging IoT (Hasselblatt et al, 2018). Recent research identifies capabilities, including digitalization, service creation or maintenance (Ingemarsdotter, Jamsin, and Balkenende, 2020;Kohtamäki et al, 2020;Nittala et al, 2021) but the overall view is still fragmented. It also identifies IoT-PSS cases but has not shown the most typical combinations of capabilities and business models.…”
Section: Introductionmentioning
confidence: 99%