Service innovation implementation: a systematic review and research agenda

Singh, Shiwangi; Akbani, Ismail; Dhir, Sanjay

doi:10.1080/02642069.2020.1731477

Cited by 96 publications

(67 citation statements)

References 148 publications

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“…Moreover, scientific literature mapping by utilizing bibliometric methods is an effective complement to the traditional structured literature review, as it is able to provide a broader spectrum of research analysis [ 6 , 7 ]. Compared with a structured review, a bibliographic analysis provides a more wide angle on the analysis coverage breadth and the literature review depth [ 2 ].…”

Section: Introductionmentioning

confidence: 99%

A Bibliometric and Visualized Overview for the Evolution of Process Safety and Environmental Protection

Xue

Reniers

et al. 2021

IJERPH

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This paper presents a bibliometric overview of the publications in the principal international journal Process Safety and Environmental Protection (PSEP) from 1990 to 2020 retrieved in the Web of Science (WoS) database to explore the evolution in safety and environmental engineering design and practice, as well as experimental or theoretical innovative research. Therefore, based on the WoS database and the visualization of similarities (VOS) viewer software, the bibliometric analysis and scientometric mapping of the literature have been performed from the perspectives of document types, publication and citation distribution over time, leading authors, countries (regions), institutions, the corresponding collaboration networks, most cited publications and references, focused research fields and topics, research trend evolution over time, etc. The paper provides a comprehensive and quantitative overview and significant picture representation for the journal’s leading and evolutionary trends by employing specific aforementioned bibliometric analysis factors. In addition, by reviewing the evolutionary trends of the journal and the proposed investigated factors, such as the influential works, main research topics, and the research frontiers, this paper reveals the scientific literature production’s main research objectives and directions that could be addressed and explored in future studies.

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Section: Introductionmentioning

confidence: 99%

A Bibliometric and Visualized Overview for the Evolution of Process Safety and Environmental Protection

Xue

Reniers

et al. 2021

IJERPH

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“…The findings from these studies indicate that reaching the point at which workers in these industries can fully leverage BD&AI technologies to produce better operational and financial results requires substantial changes in the composition and skill sets of the workforce (Bier & Caram, 2019). Since a firm's performance is defined by the ability to create and adopt innovative products, services, and processes and use cutting-edge technologies (Singh, Akbani, et al, 2020;Srivastava et al, 2020), firms need to invest in a highly skilled BD&AI workforce. However, research indicates that many firms face significant challenges in recruiting employees with the required AI skills to be able to utilize substantial AI investments and expand AI adoption (Loucks et al, 2018).…”

Section: Bdandai Technologies Affecting Workforcementioning

confidence: 99%

“…The bibliometric analysis is employed to identify important research topics, investigate knowledge structure, and extract insights regarding past research. Additionally, bibliometric analysis allows researchers to effectively examine thousands of articles in a short period of time (Merigó et al, 2019;Pérez-Pérez et al, 2019;Singh & Dhir, 2019;Kuc-Czarnecka & Olczyk, 2020;Singh, Akbani, et al, 2020;. The bibliometric analysis also provides patterns and themes of the articles published in a particular discipline (Singh, Akbani, et al, 2020;.…”

Section: Bibliometric Analysismentioning

confidence: 99%

“…Additionally, bibliometric analysis allows researchers to effectively examine thousands of articles in a short period of time (Merigó et al, 2019;Pérez-Pérez et al, 2019;Singh & Dhir, 2019;Kuc-Czarnecka & Olczyk, 2020;Singh, Akbani, et al, 2020;. The bibliometric analysis also provides patterns and themes of the articles published in a particular discipline (Singh, Akbani, et al, 2020;. The bibliometric analysis (i.e., co-occurrence diagrams) unveils insights that cannot be extracted through traditional literature review techniques (Kuc-Czarnecka & Olczyk, 2020;Singh & Dhir, 2019;Singh, Akbani, et al, 2020;.…”

Section: Bibliometric Analysismentioning

confidence: 99%

“…The bibliometric analysis also provides patterns and themes of the articles published in a particular discipline (Singh, Akbani, et al, 2020;. The bibliometric analysis (i.e., co-occurrence diagrams) unveils insights that cannot be extracted through traditional literature review techniques (Kuc-Czarnecka & Olczyk, 2020;Singh & Dhir, 2019;Singh, Akbani, et al, 2020;.…”

Section: Bibliometric Analysismentioning

confidence: 99%

See 2 more Smart Citations

Impact of Big Data and Artificial Intelligence on Industry: Developing a Workforce Roadmap for a Data Driven Economy

Johnson

Jain

Brennan-Tonetta

et al. 2021

Glob J Flex Syst Manag

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Big Data and Artificial Intelligence (BD&AI) have become so pervasive, and the opportunities they present so transformative, that they are viewed as essential for competitive growth. Since the number of firms adopting BD&AI technologies is growing exponentially, the demand for BD&AI practitioners is also growing at a rapid rate. However, several studies indicate that there is a BD&AI talent shortage and skills gap between labor market requirements and expertise available in the current workforce. This talent shortage and skills gap are now recognized as a crucial impediment in leveraging BD&AI for economic growth at the local, national, and global levels. This research aims to identify BD&AI workforce trends, gaps, and opportunities by using bibliometric analysis and extracting insights from job posting data. The study team first conducted bibliometric research and built word cooccurrence diagrams using BD&AI related articles published in high-impact journals to determine technological changes impacting various industry domains. The team then collected job postings data and summarized the skill sets required to be competitive in industries driven by BD&AI. Finally, the study team evaluated the curricula of BD&AI programs at various colleges and universities educating the future workforce and conducted a SWOT (Strengths, Weaknesses, Opportunities, and Threats) analysis to bridge the gaps between industry needs and academic training. This multi-step research framework forecasts oncoming technological changes in various industry clusters, workforce skills that are and will be needed, and provides recommendations for a workforce development roadmap so that businesses can gain a competitive advantage through the use of BD&AI.

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