Service innovation roadmaps as benchmarks for organizational learning

Warg, Markus; Frosch, Markus; Weiß, Peter; Zolnowski, Andreas

doi:10.1051/itmconf/20235104001

Cited by 3 publications

(3 citation statements)

References 33 publications

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“…De acordo White (2020) os princípios institucionais "princípios de design" de Ostrom (1990) são apresentados como um meio útil para auxiliar membros de uma comunidades na negociação de questões ligadas ao meio ambiente, bem como na mediação de conflitos. Além disso, a estrutura de exame preconizada por Ostrom permite a análise de como as instituições influenciam no processo de aprendizagem organizacional (WARG et al, 2023).…”

Section: 25 Sucessounclassified

Dimensões da capacidade adaptativa na governança dos recursos hídricos: Uma análise na Bacia Hidrográfica do Atlântico Leste

Melo,

Panhoca,

Silva

et al. 2023

RTGS

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Os modelos de gerenciamento descentralizado vêm sendo, cada vez mais, valorizados no setor público ou privado, por tornarem mais ágeis e flexíveis os processos corporativos que envolvam, também, a participação da sociedade. No centro destas discussões está o modelo de governança adaptativa, que entre outros fatores que o norteiam estão a democratização, aprendizagem e transparência na governança da água. O objetivo deste estudo foi identificar as dimensões da governança adaptativa dos recursos hídricos a luz dos princípios institucionais de Ostrom, presentes no Sistema Socioecológico (SSE) da Bacia hidrográfica do Atlântico Leste. Quanto a metodologia, o estudo caracteriza-se como exploratório e de natureza qualitativa, utiliza-se a estratégia documental para a coleta de dados e analisa-se com base nos preceitos da análise de conteúdo. Os resultados demonstraram que o SSE analisado na governança adaptativa dispõe de mecanismos que aderem aos princípios de Ostrom, dentre estes 83% em sua plenitude e 17% de forma parcial. O modelo de governança adaptativa foi classificado como de sucesso. Conclui-se que os mecanismos de governança adaptativa que constam nos dispositivos jurídicos/normativos têm adesão aos princípios institucionais de Ostrom, e ajudam a estreitar laços, fortalecer a cooperação “trocas sociais”, e promover espaços democráticos “arenas” que permitem a integração de diversos atores que compõe os SSE.

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Section: 25 Sucessounclassified

Dimensões da capacidade adaptativa na governança dos recursos hídricos: Uma análise na Bacia Hidrográfica do Atlântico Leste

Melo,

Panhoca,

Silva

et al. 2023

RTGS

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“…Business and IT need to be co-designed, and well-aligned to create foundations for execution [18,27]. However, building foundations for execution requires companies to look at organizational design dimensions, which are often overlooked and not adequately considered in architectures that are aligned to the business strategy and the solution design [28]. Thus, digital technologies from our perspective open up new opportunity spaces for companies to interact in new ways with their customers and reach for new customer segments.…”

Section: Digital Technologies and New Capabilitiesmentioning

confidence: 99%

Mastering Digital Transformation with Service Dominant Architecture

Weiß¹,

Warg²,

Zolnowski³

2022

Digital Transformation - Towards New Frontiers and Business Opportunities

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The paper presents insights from a longitudinal case study of an insurance company. Digital transformation requires companies to review their strategy. Today, information technologies fundamentally transform whole business models, products, and services. Innovations are an opportune strategy for companies to compete in the digital age and to transform their business models, taking a service perspective on their value creation. Service Dominant Architecture (SDA) offers practitioners a framework and environment to design and operate service systems and systems of engagement. Furthermore, it stimulates collaborative theorizing processes by involving decision-makers, managers, and practitioners in general as active participants in the research process (midrange-theory). Our focus is on evolving and applying our framework and IT artifact SDA. SDA provides guidance to practitioners and researchers, respectively, on how to build implementable and operable solution designs in real practice. Our research on SDA is primarily informed and guided by a Design Science Research (DSR) approach.

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“…While there is a rich body of literature on both insurance intermediation (see, for example, Allen and Santomero 1997;Cummins and Doherty 2006;Eckardt and Räthke-Döppner 2010;Ma et al 2014a;Scholtens and van Wensveen 2000) and even more on MSPs (Acs et al 2021;Jia et al 2019;Sanchez-Cartas and León 2021;Trabucchi and Buganza 2021), there is surprisingly little research available that combines both fields. Pousttchi and Gleiss (2019) provide a well-founded framework on how MSPs impact the insurance industry, Warg et al (2019) focus on the organizational aspects of insurers evolving towards platform organizations, while Catlin et al (2018) suggest that insurers must join platformbased ecosystems to stay relevant. However, to the best of our knowledge, no research has investigated the potential dynamics that digital MSPs could unleash in insurance intermediation.…”

Section: Introductionmentioning

confidence: 99%

The Future of Insurance Intermediation in the Age of the Digital Platform Economy

Stricker,

Wagner,

Zeier Röschmann

2023

JRFM

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Today most insurance is sold by over a million brokers and independent agents acting as intermediaries between the insurance companies and their customers. Digitalization and changing customer behavior have fostered the development of insurtech businesses, and, more recently, multi-sided platforms are emerging as new market forms for insurance intermediation. This paper aims to provide a better understanding of how the emergence of the platform economy, with a market dominated by multi-sided platforms, will potentially impact insurance intermediation in the future. Using inductive content analysis on the results of a systematic literature review of the body of research on insurance intermediation, we identify the key functional roles fulfilled by insurance intermediaries. Applying these roles to a literature review on multi-sided platforms allows us to compare how different market forms and players embody the functional roles of intermediaries. Our findings suggest that multi-sided platforms are better able to perform certain roles in terms of agility, scale and scope, and we discuss the future role of platforms in insurance intermediation.

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Service innovation roadmaps as benchmarks for organizational learning

Cited by 3 publications

References 33 publications

Dimensões da capacidade adaptativa na governança dos recursos hídricos: Uma análise na Bacia Hidrográfica do Atlântico Leste

Dimensões da capacidade adaptativa na governança dos recursos hídricos: Uma análise na Bacia Hidrográfica do Atlântico Leste

Mastering Digital Transformation with Service Dominant Architecture

The Future of Insurance Intermediation in the Age of the Digital Platform Economy

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