Service Network Approaches

Razo-Zapata, Iván S.; Leenheer, Pieter De; Gordijn, Jaap; Akkermans, Hans

doi:10.1007/978-1-4614-1864-1_3

Cited by 15 publications

(11 citation statements)

References 22 publications

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“…A service value network is a flexible and dynamic web of enterprises and final customers who reciprocally establish relationships with each other for delivering an added-value service to a final customer (see Razo-Zapata et al [9]; Hamilton [10]; Allee [11]; and Lovelock and Wirtz [12]. The key challenge of SVN composition is to automatically match and bundle relevant competences in a network such that they deliver the value (i.e.…”

Section: Service Value Networkmentioning

confidence: 99%

Health Service Discovery and Composition in Ambient Assisted Living: the Australian Type 2 Diabetes Case Study

Meersman

Hadzic

Hughes

et al. 2013

2013 46th Hawaii International Conference on System Sciences

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This paper is situated in the Ambient AssistedLiving (AAL) services domain and offers a twofold contribution to the state of the art. We contribute to the health informatics domain by applying a service value network (SVN) approach to automatically match medical practice recommendations based on patient sensor data in a home care monitoring context to health services provided by a network of service providers. We contribute to the area of SVN composition by replacing current assumptions that customers are actively involved in explicating their service requirements with a more tacit approach where requirements are derived from patterns in sensor readings (and corollary diagnosis) based on validated rules on the customer side as well as on the supplier side. We demonstrate our contributions with an SVN composition based on an initial set of 493 patient profiles in the context of Type 2 Diabetes management in Australia.

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Section: Service Value Networkmentioning

confidence: 99%

Health Service Discovery and Composition in Ambient Assisted Living: the Australian Type 2 Diabetes Case Study

Meersman

Hadzic

Hughes

et al. 2013

2013 46th Hawaii International Conference on System Sciences

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“…the business network), most often seen as linked to the results of service innovation, provide a major focus for current and future studies . In this research strand, aspects of "partner ecosystems" (Razo-Zapata et al, 2012, p. 45), which provide various services around a core offering, as is the case with Microsoft, are often analyzed.…”

Section: Services Systems/science Literaturementioning

confidence: 99%

Services networks: Concept and research agenda

Henneberg

Gruber

Naudé

2013

Industrial Marketing Management

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“…The literature includes numerous service modelling approaches, ranging from technical languages, which focus on machine‐to‐machine communication, to conceptual ones that facilitate the communication among modellers and model users (Alter, ; Becker, Beverungen, & Knackstedt, ; Cardoso, ; Cardoso, Pedrinaci, & de Leenheer, ; OMG, ; Razo‐Zapata, de Leenheer, Gordijn, & Akkermans, ). As has become evident during our study and as we will justify in the evaluation section based on selected conceptual modelling approaches, existing works neither fully account for the characteristics of SSS nor for concepts enabled by the IoT.…”

Section: Introductionmentioning

confidence: 99%

“…model users (Alter, 2012b;Becker, Beverungen, & Knackstedt, 2010;Cardoso, 2013;Cardoso, Pedrinaci, & de Leenheer, 2013;OMG, 2017;Razo-Zapata, de Leenheer, Gordijn, & Akkermans, 2012). As has become evident during our study and as we will justify in the evaluation section based on selected conceptual modelling approaches, existing works neither fully account for the characteristics of SSS nor for concepts enabled by the IoT.…”

mentioning

confidence: 99%

“…If value propositions are accepted, service systems apply and integrate each other's resources to cocreate value (Beverungen, Lüttenberg, & Wolf, 2018). Hence, service is enacted through interacting service systems (Hamilton, 2004;Razo-Zapata et al, 2012;Vargo & Lusch, 2008a). As opposed to general systems, service systems are defined not only by relationships among resources but also by the fact that their properties and behaviours are more than the sum of the included resources (Maglio et al, 2009;von Bertalanffy, 1976).…”

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confidence: 99%

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Capturing smart service systems: Development of a domain‐specific modelling language

Huber

Püschel

Röglinger

2019

Information Systems Journal

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Over the last years, the nature of service has changed owing to conceptual advances and developments in information technology. These developments have given rise to novel types of service and smart service systems (SSS), ie, resource configurations capable of learning, dynamic adaptation, and decision making. Currently, the internet of things (IoT) is turning physical objects into active smart things, bridging the gap between the physical and the digital world. Smart things advance SSS as they observe the physical environment, access local data, immerse into individuals' everyday lives and organizational routines. In line with the emergent nature of both phenomena, the impact of the IoT on SSS yet needs to be explored. Building the basis for explanatory and design‐led research and for the analysis and design of SSS, a means for the conceptual modelling of SSS that accounts for novel IoT‐enabled concepts is in high need. Hence, we designed, demonstrated, and evaluated a domain‐specific modelling language (DSML) for SSS. We evaluated the DSML by using it in the modelling of real‐world scenarios from all functional IoT domains, by submitting it to the scrutiny of industry experts, by discussing it against generic DSML requirements, and by analysing to what extent it meets domain‐specific design objectives compared with competing artefacts. To demonstrate the DSML, we included a complex real‐world scenario centred around the Nest Learning Thermostat.

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Service Network Approaches

Cited by 15 publications

References 22 publications

Health Service Discovery and Composition in Ambient Assisted Living: the Australian Type 2 Diabetes Case Study

Health Service Discovery and Composition in Ambient Assisted Living: the Australian Type 2 Diabetes Case Study

Services networks: Concept and research agenda

Capturing smart service systems: Development of a domain‐specific modelling language

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