Service performance assessment and governance

Abstract

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PI Toolset Methodology for Virtual Enterprise Performance Assessment and Governance

“…The basic idea behind of Servitization process exploitation is to increase the product selling through differentiate the services according to the company profile. In particular, the company aims at realizing a new service focused on supporting the customers' usage by personalized services such as personalized best practice, machine monitoring and tailored commercial offers [15]. In order to provide the new services, Use case has been provided a new VE environment and selected the partners according to the preexisting suppliers profile and also new members from outside of its own ecosystem with respect to new VE defined activities and main objectives.…”

“…The most important are PMSs such as PRISM, ECOGRAI, Integrated Performance Measurement System (IPMS), Balanced Score Card (BSC), Six Sigma, European Foundation for Quality Management (EFQM), and Matrix and Brown's framework, which have been accepted and employed by various enterprises. [2,[15][16][17][18][19][20][21][22][23]. The basic idea behind PMS exploitation is to encourage the enterprises to continue improvement and also to support appropriate activities through the proper PIs exploitation.…”

“…A relevant stream of the literature rooted some other criticism included: the nature of PIs used, dimensions retained, lack of procedures for the choice of PI's and procedure for the PIs connections, etc. Even the BSC, perhaps the most popular and used method, was deeply criticized about the reduced stakeholders [15].…”