Service Performance Improvement During Pandemic Covid 19 Using Integrated Servqual and Six Sigma: Telecommunication and Information Industry Case Application
Abstract:The increase in users of the Wifi.id Corner internet service is not directly proportional to the service satisfaction obtained by the Wi-Fi.id Corner service. In fact, many Wifi.id Corner customers complain and still complain about the quality of Wifi.id Corner services ranging from unstable network problems, slow speeds, to problems with the location. An analysis is needed to find out these problems. The purpose of this study is to assess the level of customer satisfaction with service quality and determine t… Show more
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