Abstract:Service time is an important element of the banking service. The time needed to wait in the queue makes the service receiver dissatisfied. To minimize the waiting time and improve the utilization rate, simulation-based analysis is a well-established technique. The objective of the current research is to investigate the current scenario of the service mechanism of the selected bank and suggest the best possible configuration for improving the service level. The research is based on a case study in which the op… Show more
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