2021
DOI: 10.35313/ijabr.v3i2.159
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Shopping Destination Image and Loyalty: Do Tourist and Resident Perceive Differently?

Abstract: Research shows that shopping is a must activity of tourist and resident, and there is intense competition between shopping destinations. However, literature often gives a little attention to how a shopping destination's image impacts customer loyalty. Thus, the current study examines the shopping destination image model that incorporates the affective, cognitive, and overall images in predicting shopping loyalty of both tourist and resident. The results from 408 survey data verify the shopping destination imag… Show more

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