Should Doctors Open Online Consultations? An Empirical Investigation of How It Impacts Offline Appointments

Fan, Wenjuan; Zhou, QiQi; Qiu, Liangfei; Kumar, Subodha

doi:10.2139/ssrn.4113381

Cited by 2 publications

(2 citation statements)

References 61 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…By matching each treated firm with one control firm with the closest propensity score, we obtain the PSM-matched firms. The logit regression model is as follows: Next, we obtain all the observations from 1997 to 2014 for the PSM-matched firms and use the new sample created to conduct the PSM-difference-in-differences (DiD) test by reestimating our regression equation (3) (Cheng et al, 2020;Fan et al, 2022;Kumar et al, 2022aKumar et al, , 2022bPan & Qiu, 2022). 9 The comparison of the summary statistics of the treatment group and control group before and after PSM is shown in the Supporting Information (Table OA5).…”

Section: Regression Results Based On Psm Samplementioning

confidence: 99%

Impact of credit default swaps on firms’ operational efficiency

Qiu

Liu

et al. 2022

Production and Operations Management

Self Cite

View full text Add to dashboard Cite

As one of the most important financial innovations in the last two decades, credit default swap (CDS) contracts have been initiated and actively traded in the market to hedge against credit risks. However, little is known about how these financial innovations affect an underlying firm's operations. In this empirical study, we find that an underlying firm's operational efficiency is significantly improved with the inception of CDS trading. Our results are robust to multiple causal identification strategies. Further analysis suggests that the inception of CDS tends to enhance the operational efficiency of a firm through the supply chain financing capability and trade credit. We also postulate that CDS leads to enhanced efficiency through institutional monitoring and improvements in management effectiveness. We then obtain suggestive evidence. Our findings have direct implications concerning the ongoing policy debate surrounding CDS. We contribute to operations management research by exploring how innovations in the financial market would, in turn, affect the operational performance of firms. K E Y W O R D Scredit default swaps, financial innovations, institutional monitoring, operational efficiency, supply chain finance "I wish somebody would give me some shred of evidence linking financial innovation with a benefit to the economy."

show abstract

Section: Regression Results Based On Psm Samplementioning

confidence: 99%

Impact of credit default swaps on firms’ operational efficiency

Qiu

Liu

et al. 2022

Production and Operations Management

Self Cite

View full text Add to dashboard Cite

show abstract

“…Prior work investigates various aspects of how digital healthcare influences operational performance in the offline context (Fan et al., 2022; S. Kumar & Qiu, 2022). However, there is a dearth of studies focusing on healthcare providers’ online operational performance (Huang et al., 2021).…”

Section: Literature Reviewmentioning

confidence: 99%

Prosocial behaviors and economic performance: Evidence from an online mental healthcare platform

Yan

Kuang

Qiu

2022

Production and Operations Management

Self Cite

View full text Add to dashboard Cite

With the growth of online mental healthcare platforms, health professionals have been providing online consultation services during their spare time. However, little is known about the prosocial behaviors of health professionals on these platforms and their effect on professionals’ economic performance. In this research, we aim to identify and quantify the main effect of prosocial behaviors (i.e., offering free services) on future economic performance and the potential mediation effects of relationship capital and reputation capital in an online mental healthcare platform. Based on signaling and commitment theories, we use a panel dataset from a Chinese online mental healthcare platform to test our hypotheses. Our findings show that a mental health professional's previous prosocial behavior has a positive impact on economic performance and that this effect may manifest through the relationship capital pathway. However, reputation capital generated from prosocial behaviors does not significantly mediate the impact of prosocial behavior on economic performance. Our research provides important implications for healthcare operations concerning service offerings and healthcare providers’ performance on online mental healthcare platforms.

show abstract

Should Doctors Open Online Consultations? An Empirical Investigation of How It Impacts Offline Appointments

Cited by 2 publications

References 61 publications

Impact of credit default swaps on firms’ operational efficiency

Impact of credit default swaps on firms’ operational efficiency

Prosocial behaviors and economic performance: Evidence from an online mental healthcare platform

Contact Info

Product

Resources

About