Simulation of Queue Patient Service

Abstract

<p>Queue is one of the phenomena that occur in everyday activities experienced by everyone. As a result of this queue many people turn to other places to avoid a queue and get more leverage. The purpose of this study is to study the performance of the queue system by modeling a single queue simulation. From the analysis of distribution test calculation will be obtained by queuing model. The measured system parameters are expected average speed velocity, average service speed expectation, chance of busy period, probability of all patient service in system, expectation of queue length, expectation of waiting time in system, and waiting expectation in queue.<br />Keywords: distribution test, queuing model, and system parameters</p>

Sistem Antrian Untuk Menganalisis Pengoptimalan Pelayanan Pengambilan Obat Di Puskesmas Banabungi Kecamatan Pasarwajo Kabupaten Buton

“…Rata-rata jumlah pasien dalam sistem (𝐿 𝑠 ) 𝐿 𝑠 = 𝑝 1−𝑝 (5) 2. Rata-rata jumlah pasien dalam antrian (𝐿 𝑞 ) 𝐿 𝑞 = (𝑝) 2 1−𝑝 (6) 3. Rata-rata waktu yang dihabiskan seorang pasien dalam sistem ( 𝑊 𝑠 )…”

“…Karena adanya permasalahan tersebut pihak puskesmas sendiri dapat mengurangi dan mencegah antrian tersebut dengan melakukan penelitian secara sistematis untuk menganalisis antrian sehingga pasien puas terhadap pelayanan dari pihak puskesmas dan dapat memberikan pelayanan yang optimal. Memberikan pelayanan yang baik dan optimal dalam dunia kesehatan merupakan suatu hal yang sangat penting, hal ini menyangkut dengan reputasi puskesmas dan masalah kesehatan dari pasien itu sendiri [6].…”

Service Time Improvement Proposition For Insurance Customer Operation At Bpjs Kesehatan West Bandung Office: A Discrete Event Simulation Approach

“…This component is the basic point to make a simulation of queueing system. The calling population may be assumed to be infinite or finite based on the case [8][9][10][11][12][13][14][15]. verified, validated, experiment design, production runs and analysis, more runs, documentation and reporting, and implementation [3].…”