Six Sigma and Knowledge Management

Arendt, Michael

doi:10.2478/v10061-008-0017-7

Cited by 6 publications

(5 citation statements)

References 13 publications

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“…Organizations must establish a repository of such knowledge base either manually or electronically to avoid reinventing wheels when confronted with similar situations to which LSS projects have already determined solutions. In addition, these knowledge management initiatives assure that organization is system-dependent and not employee-dependent (Arendt, 2008;N€ aslund, 2013;Stevens, 2006). Also, the management can organize the presentation of successful case studies to everyone or promote the same through the internal newsletter/magazine.…”

Section: Lss Deployment Strategies In Healthcare Sectormentioning

confidence: 99%

Strategies for successful deployment and sustainment of Lean Six Sigma in healthcare sector in India: a multi-level perspective

Bhat¹,

Gijo

Antony

et al. 2022

TQM

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PurposeThis study aims to present Lean Six Sigma (LSS) deployment and sustainment strategies for the healthcare sector from a multi-level perspective. The objective is to present LSS implementation insights to enable policymakers, practitioners and academicians to test and develop an LSS framework for healthcare sectors.Design/methodology/approachThe strategies identified are the result of a multi-method research design involving literature review, action research (AR) and Delphi study. Further, the AR portion of the study involved more than 10 years of projects focused on the deployment of LSS in the healthcare sector.FindingsThe strategies include a holistic view from the multi-level perspective, considering the Top Management Level, Middle Management Level and Operational Level. The authors ascertained 27 strategies across the three levels of organizational structure for the effective deployment of LSS. Further, the authors present a customized LSS “pocket guide” from the healthcare perspective for quick reference.Research limitations/implicationsThe strategies delineated in this study are based on the Indian healthcare section only; thus, further research in additional geographic contexts is needed. Also, further research is necessary to provide additional empirical validation of the effects of the identified strategies on LSS program outcomes and to verify that the strategies operate at the proposed organizational levels. Future research should also focus on identifying the interrelationships between strategies within and across levels, developing a “road map” for LSS implementation in hospitals and designing the LSS curriculum for medical schools and other medical training programs.Practical implicationsObservations of this study can contribute to developing a holistic framework for successful LSS implementation in the healthcare sector for academicians, practitioners and policymakers. This, in turn, ensures an enhanced value proposition, improved quality of life and reduced healthcare operational costs. Thus, it ensures a win-win situation among all the stakeholders of the healthcare sector.Originality/valueThe strategies put forth will enable the LSS researchers, academicians and, more particularly, practitioners to delve deeper into specific enablers and safeguard the LSS deployment from backlash. The research has two significant benefits. Firstly, it enhances the understanding of LSS from the healthcare perspective. Secondly, it provides direction for future studies with specific components for hospitals’ LSS framework, which can be further tested, refined and improved.

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Section: Lss Deployment Strategies In Healthcare Sectormentioning

confidence: 99%

Strategies for successful deployment and sustainment of Lean Six Sigma in healthcare sector in India: a multi-level perspective

Bhat¹,

Gijo

Antony

et al. 2022

TQM

View full text Add to dashboard Cite

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“…The target areas identified in the SIPOC chart as potential areas for improvement were then used to develop a cause-and-effect diagram, as suggested by Arendt. 12 Highlevel process maps were developed for each inventory process to provide visual aids for identifying the process differences in detail.…”

Section: The Implementation Of Six Sigmamentioning

confidence: 99%

Inventory Control Methods in a Long-Term Care Pharmacy

Watson

Moliver

Gossett

2014

Journal of Pharmacy Technology

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ArticleThe basic goals of inventory management are to minimize inventory investment while maintaining a balance in supply and demand that meets customer expectations. 1 Exploring and understanding the optimal utilization of inventory is critical to pharmacy operations. Health care service organizations, such as pharmacies, have lagged behind industrial and retail sectors in developing and implementing effective process improvement strategies and techniques. 2 Although representatives of pharmacies and other health care service organizations have made significant efforts implementing strategies to improve the delivery and quality of health care products and services, less effort has been spent on actual process improvement. The improvement focus of these organizations has been the end products or services rather than the actual processes that yield the end products or services. 1 Out-of-stock (OOS) events are indicators of inventory process failures in need of improvement. 3 An OOS event refers to an event that occurs when an item is unintentionally not available for sale for a certain contiguous time period. OOS events represent both a failure to meet customer expectations and an inventory control process failure. We defined inventory control for this study as the process of minimizing the investment in inventory while balancing supply and demand such that OOS events are reduced to customer specifications.One protocol designed to improve operational performance and eliminate process defects is Six Sigma. Six Sigma is a rigorous and focused implementation of data and statistical analysis. Six Sigma involves a simple model known as Define-Measure-Analyze-Improve-Control, or DMAIC. 4 BackgroundOrthodox inventory theory is founded on classical economic order quantity (EOQ) methodology, developed in 1915 by a Westinghouse employee. 5 According to orthodox 534073P MTXXX10.1177/8755122514534073Journal of Pharmacy TechnologyWatson and Moliver research-article2014Abstract Background: Current inventory theory is based on simulated data and unrealistic formulae. Inventory replenishment processes are therefore commonly disrupted, and out-of-stock (OOS) events are unnecessarily frequent. Objective: OOS events at a large-volume, long-term care pharmacy in North Carolina were compared among 4 sequentially applied methods of inventory control: (a) a manual system without Six Sigma protocol, (b) a manual system with Six Sigma protocol, (c) a computer-assisted system with Six Sigma protocol, and (d) an automated system with Six Sigma protocol. Methods: Daily OOS rates were recorded for 11 weeks during the implementation of each method. Between-group comparisons were performed, and time-series analyses were conducted during each implementation to determine the significance of the change in OOS rates over the evaluation period. Results: In terms of the 2 manual systems, OOS rates were lower for the system to which a Six Sigma protocol was applied. In terms of the 3 Six Sigma systems, ranked differences were significant. The computer...

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“…The Six Sigma philosophy aims to maintain a process within control limits in order to record no defects (Arendt, 2008). Motorola developed Six Sigma in the 1980s with focus on application in manufacturing entities.…”

Section: Introductionmentioning

confidence: 99%

Success of manufacturing industries – Role of Six Sigma

Venkatesh¹,

Sumangala

2018

MATEC Web Conf.

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Abstract. Six Sigma is a phenomenal quality management concepts which has helped many organizations to overcome quality crisis in the recent past. Six Sigma is observed as a very promising quality management tool for any organization to make its presence felt in the corporate world as it emphasizes on obtaining a fruitful solution to improve accuracy, reduce defect thereby reduce the cost and improve profits. The main objective of this investigation is to unearth the extent to which the companies have been benefitted due to Six Sigma implementation. This article presents the results based on the analysis of collective opinion of employees of various Indian manufacturing industries that have implemented Six Sigma. This research also examines interrelationship among various parameters defined in the research. The research revealed that industries are benefitted irrespective of their nature in terms of their growth, financial benefits, productivity and satisfaction of the customer. However, peoples' equity that deals with the benefits that employees obtain after Six Sigma implementation is not certain. The research also revealed the existence of strong interrelationship among various parameters used to measure the success of Six Sigma.

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Six Sigma and Knowledge Management

Cited by 6 publications

References 13 publications

Strategies for successful deployment and sustainment of Lean Six Sigma in healthcare sector in India: a multi-level perspective

Strategies for successful deployment and sustainment of Lean Six Sigma in healthcare sector in India: a multi-level perspective

Inventory Control Methods in a Long-Term Care Pharmacy

Success of manufacturing industries – Role of Six Sigma

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