Six Sigma in blood transfusion services: A dream too big in a third world country?

Abstract

Background and Objectives Transfusion errors can occur anywhere from blood donation to final blood transfusion. They are a source of increased cost and patient mortality. Automated workflows can reduce transcription errors, but resource‐poor centres still use semi‐automated/manual method for testing including manual labelling of column agglutination cards/testing tubes. Missing out any details on these cards can lead to errors in reporting results, wastage and loss of resources and effort. The aim of this study was to implement Six Sigma DMAIC (Define, Measure, Analyse, Improve and Control) methodology to reduce transcription errors while labelling gel card in immunohaematology lab to zero defect. Materials and Methods In this prospective study, transcription errors while manually performing 200 tests with 1400 opportunities were analysed. Baseline variables like number of errors, defects per million opportunities and sigma level in our current setup were measured. With the application of DMAIC methodology, root cause analysis for each error using Ishikawa diagram and structured Interviews were done to identify causes. A multipronged approach to deal with errors was done to improve critical areas using brainstorming sessions and developing training sheets for practice. After implementing the changes, baseline variables were reanalysed. Results Application of DMAIC resulted in an overall reduction in defects from 34.86% to 0.56% with sigma level improvement from 1.89 to 4.08. Conclusion Six Sigma methodology can be used in a resource‐poor setting even with lack of automation to ensure error‐free process flow.

Evaluation of the quality of platelet concentrates obtained in a Peruvian hospital

“…The total compliance rate in PC is moderate and requires improvement actions in the leukoreduction procedure and platelet count. The quality management areas must identify the causes of the parameters whose compliance rate was low, and for this, we recommend using Six Sigma [21] or the Ishikawa method [22]. Finally, it is crucial to guarantee the maintenance and calibration of equipment involved in obtaining CP, especially considering quality standards such as ISO 9001 or 15189 [23,24].…”