Smart Airports – Balancing Queue Management and Anti-epidemic Measures

The Analysis and AI Simulation of Passenger Flows in an Airport Terminal: A Decision-Making Tool

“…Artificial Intelligence (AI) models could provide successful solutions for crowd management in the transport sector [5], offering a double benefit by not only optimizing their operational efficiency but also improving overall sustainability. More specifically, virtual queues for better passenger orientation when arriving at the airport [6], queue management with buffer zones for passenger waiting areas [7] and smart queue management tools [8] could help flight managers optimize resource allocation and airport operations. Crowd management in airport terminals is essential to ensure safety and a high level of service for passengers, while optimizing terminal processes and resource allocation could achieve operational resilience for a more organized response to unexpected events and a higher level of sustainability.…”

A Smart Airport Mobile Application Concept and Possibilities of Its Use for Predictive Modeling and Analysis

“…The airport mobile application ensures that passengers have the information they want at their fingertips through trip planning tools, gate information, news, special offers, and everything they need to get to and through the airport with ease [25]. The application includes features such as up-to-date flight information with a new flight tracking service, making travel easier thanks to travel alerts and prompts, trip planning using a connection planner, long-term parking reservation, information about latest offers in shops and restaurants, and maps [26,27]. When creating such a mobile application, the process consists of several phases, such as product definition, analysis and research, information architecture, UX and UI design, and testing.…”

“…Testing of the mobile application as part of the process of its creation is an important phase that serves to verify functionality, detect errors, and ensure a high-quality standard of the application before it is put into operation. One of the options for testing a mobile application is user session testing, which is a procedure that examines the user's behavior in real-time while interacting with the application [27,28]. User session testing makes it possible to gain useful knowledge about how users behave and how they interact with the application in different scenarios.…”