Smart City Dimensions, E-Service Quality and Public Satisfaction in UAE: A Confirmatory Factor Analysisl

Abstract

Several governments worldwide, including the UAE, are faced with an increasing challenge of urbanisation in social spaces. Resorting to smart cities to resolve urbanisation, the UAE, and the Abu Dhabi Emirate has made significant strides in this regard. An integrative model for improved public satisfaction with the initiative is considered important. However, there is no empirical study that validate the measurement models for such integrative model. Accordingly, this paper conducted a confirmatory factor analysis for the measurement models of the smart city technology dimension, human dimension and institutional dimensions, e-service quality, public satisfaction, trust and policy domains which are the input of the integrative structural model. Particular reference is made to the eservice initiatives of 'TAMM' and Jobs Abu Dhabi. A quantitative research method was adopted, considering a sample of 384 users of the two selected smart service initiatives. The finding of the research suggest a good fit with the following indices;