Smart Government: A New Adjective to Government Transformation or a Trick?

Ανθόπουλος, Λεωνίδας

doi:10.1007/978-3-319-57015-0_6

Cited by 13 publications

(12 citation statements)

References 56 publications

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“…Meanwhile Hartmann et al [50] reported that mobile-based innovation service can enhance the effectiveness of non-emergency services since it can widen the alternative service access and provides citizens to report urban problems by attaching documents such as pictures. However, according to [16], [34], [51], effectiveness is only one of smart service delivery dimensions. Table 1 shows the parameters of public service delivery smartness and citizens' wellbeing that we found in previous studies.…”

Section: Literature Reviewmentioning

confidence: 99%

“…A theoretical framework of smartness in government that combines fourteen dimensions (e.g., integration, citizencentricity, efficiency, effectiveness, citizen engagement, and technology savviness) is proposed by Gill-Garcia et al [16]. A different smart government framework that consists of three focus areas, which are the smart government concept, the subset of each concept and the implementation is suggested in [51]. The smart government concept can be achieved by improving electronic government initiatives, implementing open government programs, or smart city project realization with data, technology, and innovation as the key enablers [51].…”

Section: Literature Reviewmentioning

confidence: 99%

“…A different smart government framework that consists of three focus areas, which are the smart government concept, the subset of each concept and the implementation is suggested in [51]. The smart government concept can be achieved by improving electronic government initiatives, implementing open government programs, or smart city project realization with data, technology, and innovation as the key enablers [51]. The main goal of the online communication by the government is to enhance the public service outcome with using less effort, time, and resources [51].…”

Section: Literature Reviewmentioning

confidence: 99%

“…The smart government concept can be achieved by improving electronic government initiatives, implementing open government programs, or smart city project realization with data, technology, and innovation as the key enablers [51]. The main goal of the online communication by the government is to enhance the public service outcome with using less effort, time, and resources [51]. This is mostly derived from digital based government services such as the implementation of electronic identification, procurement system, and interoperability.…”

Section: Literature Reviewmentioning

confidence: 99%

“…This is mostly derived from digital based government services such as the implementation of electronic identification, procurement system, and interoperability. The focus of the open government strategy is on the government openness regarding their actions in delivering the services and how they involve their citizens in the process of policy development [20], [22], [51]. In smart city approaches the focus is to provide smart solutions to address smart cities problems that are not only enhance the local economic growth but also improve decision making process [51].…”

Section: Literature Reviewmentioning

confidence: 99%

See 4 more Smart Citations

Evaluating Public Service Delivery Smartness and Impact on Citizens’ Well-Being

2022

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Public sectors are increasingly adopting emerging technologies to innovate and deliver smart services to enhance citizens' overall well-being. Although the idea of smartness in public sector service innovations has been explored from the perspective of service providers, limited study has been done from the perspective of end users. Furthermore, the impact of smart service delivery on citizens' quality of life has been widely studied quantitatively, but qualitative evidence has been sparse. This paper aims to address those research gaps using a mobile-based innovation in the motor vehicle annual registration services (SAMBARA) recently introduced by the West Java Province in Indonesia as a case study. We use a qualitative smartness measurement framework based on efficiency, effectiveness, transparency, and collaboration metrics to assess the smartness of the service. We also evaluate the service's influence on enhancing citizens' overall quality of life using the well-being framework, which is based on aspects of usefulness, safety, and convenience experiences. We verified the significance of our findings across various participants' background using statistical analysis ANOVA. The outcome of the study shows that mobile-based innovation services not only create smartness in public service delivery but also improve citizens' well-being regardless of their various backgrounds. This research contributes to the public service innovation knowledge base and offers a baseline study for researchers and practitioners to carry out similar study in other emergent nations like Indonesia.INDEX TERMS Public sectors, public service delivery, innovation in public services, smartness in service delivery, smart government, citizens' well-being, citizens' quality of life, SAMBARA.

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Section: Literature Reviewmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

See 3 more Smart Citations

Evaluating Public Service Delivery Smartness and Impact on Citizens’ Well-Being

2022

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Contextualizing Smart Governance Research: Literature Review and Scientometrics Analysis

Chugunov

Cronemberger

Kabanov

2018

Communications in Computer and Information Science

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Citizen Participation in Smart Government: A Conceptual Model and Two IoT Case Studies

Guenduez

Mettler

Schedler

2020

Public Administration and Information Technology

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In its simplest form, smart government can be understood as the combination of new technologies and organizational innovation strategies to further modernize the public sector. Within this development, the Internet of Things (IoT) often forms a key technological foundation, offering government authorities new possibilities for interaction with citizens and local communities. On the one hand, citizens can indirectly participate in governmental services' value creation by using public infrastructure or (un)knowingly sharing their data with the community. On the other hand, smart government initiatives may rely more intensively on citizens' active participation to improve public service delivery, increase trust in government actions, and strengthen community sentiment. In this chapter, we discuss active and passive participation scenarios of smart government initiatives and explain how sensor-based systems may enhance citizens' opportunities to participate in local governance. We present two practical cases from Switzerland demonstrating these two citizen involvement modes. We argue that active and passive participation of citizens and other stakeholders play a key role in generating necessary data for algorithmic decision-making to enable personalized interaction and real-time control of infrastructure in the future. We close with a discussion of the possibilities and boundaries of the IoT in the public sector and their possible influences on citizens' privacy and policy-making.

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Smart Government: A New Adjective to Government Transformation or a Trick?

Cited by 13 publications

References 56 publications

Evaluating Public Service Delivery Smartness and Impact on Citizens’ Well-Being

Evaluating Public Service Delivery Smartness and Impact on Citizens’ Well-Being

Contextualizing Smart Governance Research: Literature Review and Scientometrics Analysis

Citizen Participation in Smart Government: A Conceptual Model and Two IoT Case Studies

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