Smart Product Service System: Process Value Model in the Framework 3DCE

Abstract

The world industrial economy has turned into an economy of service over the past two decades. Evidence can be easily found, such as the shift of more and more manufacturers from traditional product-centered logic towards a service-centered logic. Transactional business models are evolving towards recurring revenue models, which raises questions about the new value proposition to be met. The addition of complementary services to the product to maintain, among other things, the performance of assets throughout the whole PSS life cycle presents both an opportunity and a complexity. To make this integration sustainable, we suggest operationalizing the PSS concept so that the value proposition is customer oriented, considering simultaneously the engineering of the offering, the processes, and the support network. We suggest developing scenarios of new value propositions based on service value process models. Our contribution will present a three-dimensional engineering framework as well as a service process value model.