Smart Tourism, Smart Cities, and Smart Destinations as Knowledge Management Tools

Abstract

The rapid increase in the population has caused problems in the correct use and management of resources in cities. Solutions to these problems have been sought based on knowledge management. In today's digital age, the concept of smartness of cities has been put forward together with the web-based applications. It has changed the expectations and needs of tourists and residents, especially in the tourism sector in the service sector. Smart tourism destinations, which are seen as a solution to the expectations and needs of the changing tourists and local people, bring holistic innovations covering all the stakeholders in the tourism ecosystem. In this direction, it is thought that knowledge management makes the right use of resources obligatory and contributes to sustainable tourism understanding. For this purpose, in the chapter, suggestions were made to provide maximum benefit from web-based projects that are carried out in qualitative direction of knowledge management and smart tourism destinations.

Leveraging Local Value in Post-smart Tourism Village to En-Courage Sustainable Tourism

“…It facilitates the effective designation of tourism resources and help to integrate tourism providers at the micro-and macro-levels by developing the sustainability of tourism destinations and integrating it with information technology capabilities. [4] Smart tourism destination (STD) is putting together tourism ecosystem with webbased application to increase the efficiency of destinations as a solution to the changing expectation and needs of tourists and residents' quality of life into holistic innovations that cover all stakeholders in tourism ecosystem as well as the adoption of the responsible use of environment and social resources. [34] Review some of key parallels between the concepts of smart cities and smart tourism destinations.…”

“…Smart tourism destination (STD) is believed as an important tool to gain destination competitiveness [1,2]. It focuses on fulfilling tourist's and other stakeholder's needs through innovation combination of digital technology, tourism and smart city management [3], to create ultimate digital and physical experience for tourists, local communities and businesses [4]. While some scholars believe that sustainable practices are predecessor of smart tourism [5,6], some argue that smartness and sustainability should go together and be an integral part [7], and some even propose smart sustainable tourism destination (SSTD) as new concept for tourism development [8,9].…”

Beyond the certification of smart tourism destination: insights from the city of Medellín in Colombia

“…From this perspective, successful destination governance implies agreement on objectives and pooling of resources, work distributed in a balanced and judicious manner by policymakers and professionals and the ability to adapt to change (Conceição, Dos Anjos, & Gadotti dos Anjos, 2019). STD governance relies on planning, public–private collaboration and management towards sustainability and competitiveness through innovation (Boes et al, 2015; Corte et al, 2017; Koo et al, 2016; Sari & Göktaş Kulualp, 2020; Sorokina et al, 2022). One of the innovations brought about by this type of governance resides in the fact that from now on, public actors must participate in innovation and not expect everything from private companies (Arrona, Franco, & Wilson James, 2020).…”

Leveraging Local Value in a Post-Smart Tourism Village to Encourage Sustainable Tourism

“…A smart tourism destination (STD) is believed to be an important tool to gain destination competitiveness [1][2][3]. It focuses on fulfilling tourists and other stakeholders' needs through an innovative combination of digital technology, tourism, and smart city management [4] to create the ultimate digital and physical experience for tourists, local communities, and businesses [5]. Although some scholars believe that sustainable practices are predecessors of smart tourism [6,7], some argue that smartness and sustainability should go together as an integral part [8], and some even propose smart, sustainable tourism destinations (SSTDs) as a new concept for tourism development [9][10][11].…”