2022
DOI: 10.1007/978-981-16-6407-6_49
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“SmartEval”—Evaluation System for Descriptive Answers in Examinations Using Natural Language Processing and Artificial Neural Networks

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“…For instance, it can be used to power chatbots and virtual assistants to handle customer service, analyze social media data and other text-based sources to identify potential safety threats, analyze public opinion on various urban planning initiatives, provide multilingual support, and analyze social media data to identify traffic issues and provide real-time updates to drivers [123,124]. NLP has the potential to make smart cities more efficient, effective, and responsive to the needs of residents by reducing the workload of human customer service representatives, improving the overall customer experience, improving traffic flow, and helping city planners make more informed decisions [125,126].…”
Section: Natural Language Processing (Nlp)mentioning
confidence: 99%
“…For instance, it can be used to power chatbots and virtual assistants to handle customer service, analyze social media data and other text-based sources to identify potential safety threats, analyze public opinion on various urban planning initiatives, provide multilingual support, and analyze social media data to identify traffic issues and provide real-time updates to drivers [123,124]. NLP has the potential to make smart cities more efficient, effective, and responsive to the needs of residents by reducing the workload of human customer service representatives, improving the overall customer experience, improving traffic flow, and helping city planners make more informed decisions [125,126].…”
Section: Natural Language Processing (Nlp)mentioning
confidence: 99%