Smartphone and Individual Travel Behavior

Aguiléra, Anne

doi:10.1016/b978-0-12-812647-9.00001-9

Cited by 7 publications

(6 citation statements)

References 92 publications

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“…From smartcards to real-time multimodal planners and platforms such as Mobility-as-a-Service (MaaS), digitalisation promises to simplify mobility and to provide greater control and choice to travellers over how, when and where they travel (Ferreira et al, 2017;Line, Jain, & Lyons, 2011). This is notably possible thanks to mobile phones and especially smartphones, which emerged through the convergence of the internet and personal connected devices (Aguiléra, 2019).…”

Section: Introductionmentioning

confidence: 99%

“…As travellers are increasingly invited to rely on digital technologies in transport services (Aguiléra, 2019;Pangbourne, Stead, Mladenović, & Milakis, 2018), not being willing or able to engage with digital transformations in such services may create a form of transport disadvantage. According to Schwanen et al (2015), a lack of basic resources, skills and/or autonomy with regards to travel can result in transport disadvantage.…”

Section: Introductionmentioning

confidence: 99%

“…Reviews on the intersection between ICTs and mobility have covered a variety of vantage points, from the debate around substitution and complementarity of ICTs and travel, to the experience and use of travel time and space (Aguiléra, 2019;Aguiléra, Guillot, & Rallet, 2012;Andreev, Salomon, & Pliskin, 2010;Gössling, 2017;Hjorthol, 2008;Van Wee, Geurs, & Chorus, 2013). However, the perspective of how various levels of engagement with digital technologies in a given context affects access and navigation of transport servicesdigital inequality in transport serviceshas not been addressed.…”

Section: Introductionmentioning

confidence: 99%

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Access denied? Digital inequality in transport services

et al. 2021

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Digitalisation in transport services offers many benefits for travellers. However, not everyone is willing or able to follow the new, more or less formal requirements digitalisation has brought along. Existing reviews on the intersection between Information and Communication Technologies (ICTs) and mobility cover a range of vantage points, but the perspective of how various levels of engagement with digital technologies affect access and navigation of transport services has not been addressed yet. In communication science, studying disparities in terms of ICT appropriation and their consequences is known as digital inequality research. This review paper aims at shedding light on what digital inequality in the context of transport services consists of and what its consequences are. To do so, we define and use a conceptual framework for the analysis of digital inequality in transport services. The review of the twenty-five papers, as selected in our systematic literature search, shows that there is a burgeoning interest in this topic. Vulnerability to digitalisation in transport services exists along dimensions of age, income, education, ethnicity, gender and geographical region. We find that motivations and material access get more attention than digital skills and effective usage. Nevertheless, literature acknowledges that having material access to technology does not mean that people benefit from what technology has to offer. Furthermore, the characteristics of ICTs impact one's possibilities to access digital technologies, such as how user-friendly a technology is. Data-driven and algorithm-based decision-making present a particularly pernicious form of digital exclusion from transport services. As digital technologies are progressively becoming indispensable to navigate the world of transport services, low levels of digital engagement may create a new layer of transport disadvantage, possibly on top of existing ones. Although digitalisation can be part of the solution to transport disadvantage, it can also be part of the problem. With network effects at play, what might start as a relative disadvantage may turn into an absolute disadvantage. Given the nascent state of research on digital inequality in transport services, much remains to be understood. Suggested research avenues include mechanisms of digital exclusion from transport services, the contribution of digital ARTICLE HISTORY

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Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Access denied? Digital inequality in transport services

et al. 2021

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“…Factors driving transportation app growth include: time savings, financial savings and incentives ( [1], p. 150). For public agencies [2], and traditional transport services ( [3], p.122), transportation apps can aid network management functions, such as disseminating roadway and public transportation information on incidents, delays and congestion and improving integrated mobility payment schemes. For mobility users ( [2], p. 7), the purpose of these apps is to facilitate door-to-door mobility by giving people greater control over their trips, through "real-time" access information and coordination, previously unavailable.…”

Section: Introductionmentioning

confidence: 99%

“…For public agencies [2], and traditional transport services ( [3], p.122), transportation apps can aid network management functions, such as disseminating roadway and public transportation information on incidents, delays and congestion and improving integrated mobility payment schemes. For mobility users ( [2], p. 7), the purpose of these apps is to facilitate door-to-door mobility by giving people greater control over their trips, through "real-time" access information and coordination, previously unavailable. However, according to Montero [4], transport platforms pose very significant regulatory challenges as to the role of platforms from a legal perspective and passengers' rights.…”

Section: Introductionmentioning

confidence: 99%

Mobility-as-a-service (MaaS) digital marketplace impact on EU passengers’ rights

Murati

2020

Eur. Transp. Res. Rev.

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Integrated and seamless mobility has been a futuristic vision of mobility for a few years already. Today, Mobility as a Service (MaaS) embodies that vision through the integration of existing and new mobility services into one single digital platform, providing customised door-to-door transport and offering personalised trip or packages planning and payment options. The MaaS concept enable a practical shift from a fragmented and unimodal transport towards a harmonized, centralized and multimodal one, yet the current EU transport law, which is based on the principle of unimodality transport regulation, does not cover any passenger multimodal transport. Thus, as MaaS providers generate multimodal travel chains, it’s problematic that under EU law there is no harmonised legal base for multimodal passenger travel. Moreover, passenger rights cannot be guaranteed when an event occurring during one transport segment affects the following one, if the latter segment is operated with another operator of transport. In light of this, the knowledge gaps that this paper aims to fulfil are to comprehend, on the one hand, the status quo of EU passenger legislation and, on the other hand, the impact of MaaS concept on EU passenger’s rights. This will be achieved by analysing the EU transport law and its adequacy to cover passenger’s rights through a MaaS multimodal journey, as well as the position of a MaaS provider in a travel chain.

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