SME Barriers to Electronic Commerce Adoption

Abstract

In this chapter we look into earlier empirical research on the barriers to e-commerce (EC) adoption and diffusion for small and medium-sized enterprises (SMEs). We explore research conducted in the context of information and communications technologies (ICT) in general, as well as EDI and Internet-based e-commerce. What we are interested in is whether these barriers are something new created by the new wave of Internet based technologies. We divide the barriers, inhibitors, or factors slowing down the diffusion of new technologies found in previous literature into those internal to an organization and those imposed by external forces. The basic premise of this chapter is that technologies advance or change, but the barriers for SMEs to adopt them do not. The authors hope that understanding this will help researchers, small companies, and policy makers to move on and do something active to reduce such barriers.

Factores que Afectan la Adopción de Tecnologías de Información en Micro y Pequeñas empresas: un Estudio Cualitativo

“…La búsqueda de referentes se hizo en Elsevier, Springer, Wiley y Ebsco, considerando como criterios de búsqueda "micro y pequeñas empresas", "adopción", "tecnología de información", en inglés y en español. Se consideraron solamente estudios de empresas que concuerdan con la definición de micro y pequeña empresa de acuerdo con la clasificación oficial mexicana (Secretaría de Gobernación, 2009 (Cragg, King, & Hussin, 2002), (Fink & Disterer, 2006), (Qureshil & York, 2008), (Ramdani, Kawalek, & Lorenzo, 2009) (Arroyo, Ramírez, & Erosa-Martín, 2007) Percepción hacia la alineación con la estrategia (Utomo & Dodgson, 2001) (Middleton & Byus, 2011), (Jones, Motta, & Alderete, 2016) Experiencia y conocimiento de la Tecnología de Información (Seyal, Rahim, & Rahman, 2000), (Utomo & Dodgson, 2001), (Ihlström, Magnusson, Scupola, & Tuunainen, 2003), (Ward & Caldeira, 2003), (Chao & Chandra, 2012) (Riemenschneider, Harrison, & Mykytyn, 2003), (Qureshil & York, 2008) (Amorós, Planellas, & BatistaFoguet, 2007) Liderazgo del administrador (Spencer, Buhalls, & Moital, 2012) …”

“…Recursos financieros e inversión (Thong, 2001), (Ihlström et al, 2003), (Sarosa & Zowghi, 2003), (Mole & Ghobadian, 2004), (Tan, Chong, Lin, & Eze, 2009), (Nguyen, 2009), (Benitez-Amado, Llorens-Montes, & Perez-Arostegui, 2010) (Ueki et al, 2005) Factores externos…”

“…Presión de clientes (Ihlström et al, 2003), (Riemenschneider et al, 2003), (Ward & Caldeira, 2003), (Mole & Ghobadian, 2004), (Búrca, Fynes, & Marshall, 2005), (Nguyen, Newby, & Macaulay, 2013) (Guerrero-Cuéllar & Rivas-Tovar, 2005)…”