So Much Promise, So Little Use:  What is Stopping Home End-Users from Using Password Manager Applications?

Aurigemma, Salvatore; Mattson, Thomas; Leonard, Lori N. K.

doi:10.24251/hicss.2017.490

Cited by 22 publications

(18 citation statements)

References 30 publications

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“…Alkaldi and Renaud [1] studied the reasons that can lead to adoption or rejection of smartphone password managers. In another study, Aurigemma et al [4] argued that the lack of password manager usage might be due to lack of trust, perceived…”

Section: B the Use Of Password Managersmentioning

confidence: 99%

The Factors Influencing the Use of Password Managers

Alshahrani

Alghamdi

2022

JISCR

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This paper investigates the factors that influence the actual use of password managers. In this paper, we have integrated some factors from the Technology Acceptance Model (perceived ease of use, perceived usefulness, and attitude) with other factors from the literature review (user readiness, awareness, and motivation) to investigate the influence of these factors on the use of password managers. The authors used an online questionnaire to collect data. The questionnaire was distributed by using two social media platforms (Twitter and WhatsApp). There were 171 participants from 6 countries who completed the questionnaire. Structural equation modelling was employed by using SmartPLS-3 software to analyse the data. Findings indicate that perceived ease of use, perceived usefulness, and user readiness have a positive impact and are substantially associated with attitude, thus influencing the actual use of password managers. Likewise, perceived usefulness, user readiness, and awareness have a positive impact and are significantly associated with motivation of users to use it, which also influences the actual use of password managers.

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Section: B the Use Of Password Managersmentioning

confidence: 99%

The Factors Influencing the Use of Password Managers

Alshahrani

Alghamdi

2022

JISCR

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“…A previous study found that people are generally unaware of password managers [8], so an awareness video was included in the intervention. We used the same awareness video clip that was used by Aurigemma et al's study [45]. This video provides an overview of password managers, and the reason for using them, and details the attractive features of such tools, such as its usefulness and effectiveness.…”

Section: Methodsmentioning

confidence: 99%

Encouraging Password Manager Adoption by Meeting Adopter Self-Determination Needs

Alkaldi¹,

Renaud²

2019

Proceedings of the Annual Hawaii International Conference on System Sciences

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Password managers are a potential solution to the password conundrum, but adoption is paltry. We investigated the impact of a recommender application that harnessed the tenets of self-determination theory to encourage adoption of password managers. This theory argues that meeting a person's autonomy, relatedness and competence needs will make them more likely to act. To test the power of meeting these needs, we conducted a factorial experiment, in the wild. We satisfied each of the three self-determination factors, and all individual combinations thereof, and observed short-term adoption of password managers. When all self-determination factors were satisfied, adoption was highest, while meeting only the autonomy or relatedness needs individually significantly improved the likelihood of adoption.

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“…Additionally, Fagan et al found that users of password managers have higher computer proficiency and better experience of computer security than non-users; they found that convenience, security and usefulness are the main reasons for using password managers by users, while non-users noted security and usability as the main reasons for not using them [9]. Similarly, it was reported that a lack of immediacy and time are the most common reasons for not downloading and using password management applications [32]. Gao et al applied an ecological theory in a study on passwords which found that participants expressed fewer concerns about using password managers, such as the risk of password manager databases being hacked or accidental password loss [21].…”

Section: Related Workmentioning

confidence: 99%

Password Managers—It’s All about Trust and Transparency

2020

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A password is considered to be the first line of defence in protecting online accounts, but there are problems when people handle their own passwords, for example, password reuse and difficult to memorize. Password managers appear to be a promising solution to help people handle their passwords. However, there is low adoption of password managers, even though they are widely available, and there are fewer studies on users of password managers. Therefore, the issues that cause people not to use password managers must be investigated and, more generally, what users think about them and the user interfaces of password managers. In this paper, we report three studies that we conducted: on user interfaces and the functions of three password managers; a usability test and an interview study; and an online questionnaire study about users and non-users of password managers, which also compares experts and non-experts regarding their use (or non-use) of password managers. Our findings show that usability is not a major problem, rather lack of trust and transparency are the main reasons for the low adoption of password managers. Users of password managers have trust and security concerns, while there are a few issues with the user interfaces and functions of password managers.

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So Much Promise, So Little Use: What is Stopping Home End-Users from Using Password Manager Applications?

Abstract: Abstract

Cited by 22 publications

References 30 publications

The Factors Influencing the Use of Password Managers

The Factors Influencing the Use of Password Managers

Encouraging Password Manager Adoption by Meeting Adopter Self-Determination Needs

Password Managers—It’s All about Trust and Transparency

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