Social Commerce as a Driver to Enhance Trust and Intention to Use Cryptocurrencies for Electronic Payments

Mendoza-Tello, Julio C.; Mora, Higinio; Pujol, Francisco A.; Lytras, Miltiadis D.

doi:10.1109/access.2018.2869359

Cited by 142 publications

(115 citation statements)

References 49 publications

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“…Researchers used various definitions for describing S-commerce as it encompasses multiple fields, including sociology, computer science, marketing, and psychology [10], [21]. S-commerce is defined as a new business model of E-commerce, which makes use of Web 2.0 technologies and social media to support social-related exchange activities [13].…”

Section: A Social Commerce Definitionmentioning

confidence: 99%

Understanding Online Impulse Buying Behavior in Social Commerce: A Systematic Literature Review

et al. 2020

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Section: A Social Commerce Definitionmentioning

confidence: 99%

Understanding Online Impulse Buying Behavior in Social Commerce: A Systematic Literature Review

et al. 2020

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“…Finally, satisfaction is considered a fundamental objective in the company’s strategy ( Arango Serna et al, 2012 ; Hoekstra et al, 2015 ) because of its considerable impact on the customer’s trust in the company ( Lassala Navarré et al, 2010 ), on repeat purchases of products and services ( Currás-Pérez and Sánchez-García, 2012 ; Prado Román et al, 2013 ), on repeated use of the channel ( Mendoza-Tello et al, 2018 ), and on recommendations to third parties ( Lin and Lekhawipat, 2014 ; Strong View, 2014 ; Méndez Aparicio, 2019 ).…”

Section: Theoretical Framework and Hypothesismentioning

confidence: 99%

Customer Experience and Satisfaction in Private Insurance Web Areas

et al. 2020

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Digital transformation has allowed to offer additional services—which complement the main product—both in terms of use, emotional, and relationship terms. Focusing on a traditionally rational insurance customer offering a value that explores the customer’s emotions, from co-creating with the user, allows brand differentiation. Given this idea, this document has three purposes. First is identify the true role of expectations and the perceived quality of the customer’s digital experience. Second is to identify the relationship between customer experience and satisfaction gained in private insurance web areas. Third is to identify the most valued digital attributes by the user. A sample of 4,178 customers registered was analyzed using the partial least-squares technique. The model is highly predictive to customer experience and evidence the important relationship between the WOW effect and satisfaction, as well as the weak but double role that expectations play on insurance digital self-service. The model demonstrates that expectations are only relevant before web consumption, because during the process it is the perceived digital quality, in particular the usefulness, information, and technology, that offers a true customer experience. This article offers high academic value because it more accurately defines the determinants of the digital insurance customer experience and its effect on customer satisfaction in digital services. While expectations influence attitude before service, this research reveals that perceived digital quality is what delivers a true customer experience. Strategically, the implications are immediate in the field of business as it shows the importance of co-creation in digital design, not only because of the significant savings in implementation costs but also because it guarantees a greater experience, essential in the loyalty of its customers. This ensures the sustainable growth of the company.

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“…1) Crytpocurrency as Payment Layer: The simplest blockchain-based application in the energy sector consists of allowing energy purchase with cryptocurrency as payment layer. Established cryptocurrencies have been gaining ground as a new method of electronic payment [39]. Services such as Living Room of Satoshi, Enercity [37] and other gateways make payment of electricity bills with cryptocurrency possible.…”

Section: A Sustaining Technologymentioning

confidence: 99%

“…[65], [84], [38], [53], [26], [60], [37], [39], [85], [41], [42], [51], [52], [55], [56], [66], [77], [79] Evolutionary Technology Derivatives, Ecosystems.…”

Section: Cmentioning

confidence: 99%

A Three-Tier Framework for Understanding Disruption Trajectories for Blockchain in the Electricity Industry

Villiers¹,

Cuffe²

2020

Preprint

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Ever since the invention of Bitcoin by the pseudonymous Satashi Nakamoto, cryptocurrency has provoked debate in banking and finance sectors, and is sometimes considered a potential successor to fiat currency. Blockchain, the new technology underpinning decentralised and immutable databases, has seen much discussion as a potentially game-changing development. Although many industries are exploring its value, the technology has thus far made only minor impacts. A rapidly expanding base of research has emerged on blockchain's role as a potential disruptor in the electrical energy industry. However, it may be difficult to distinguish hype from more imminently plausible impacts. This paper attempts to serve as a guide for engineering management wishing to make sense of blockchain's potential in electricity. This is accomplished by formulating a novel blockchain industry disruption framework, which exists across three tiers. These tiers extend from ideas with the least effect on an industry to total revolutionary concepts that could completely transform an industry. This taxonomy is constructed by examining existing research into disruption hierarchies and blockchain classification methods. Through the lens of this taxonomy, a literature review is performed on blockchain's role in energy to draw out themes and ideas characterising each tier. The potential likelihood of real-world application of various ideas are discussed, giving consideration to how established industries may be affected or disrupted. The authors provide some conjecture here. Finally, courses of action are suggested for those whose sector may be affected by blockchain.

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Social Commerce as a Driver to Enhance Trust and Intention to Use Cryptocurrencies for Electronic Payments

Cited by 142 publications

References 49 publications

Understanding Online Impulse Buying Behavior in Social Commerce: A Systematic Literature Review

Understanding Online Impulse Buying Behavior in Social Commerce: A Systematic Literature Review

Customer Experience and Satisfaction in Private Insurance Web Areas

A Three-Tier Framework for Understanding Disruption Trajectories for Blockchain in the Electricity Industry

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