Social Media Technologies' Use for Competitive Information and Informational Trust and their Effects on Innovation in Industrial SMES

Halbusi, Hussam Al; Hassani, Abdeslam; Mosconi, Elaine

doi:10.1109/ictmod52902.2021.9739405

Cited by 12 publications

(10 citation statements)

References 26 publications

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“…A fundamental limitation of this study is that the data came from a single source. However, the study used two surveys and models of direct and moderated variables less likely to be affected by common method bias (Podsakoff et al, 2012;Al Halbusi et al, 2020;Halbusi et al, 2021;Alnoor et al, 2022;Abdelfattah et al, 2022), so CMB cannot be eliminated. In addition to the potential impact of CMB, the consistency of empirical results may have been exposed as self-reported data were used to measure intent, which can be a complex issue.…”

Section: Discussionmentioning

confidence: 99%

“…Habit refers to the extent to which people tend to perform behaviors automatically because of learning and habit. Thus, we measured habit 4-items and took them from (Venkatesh et al, 2012;Halbusi et al, 2021). For example, the item, "The use of online purchasing service websites has become a habit for me."…”

Section: Variable Measurementmentioning

confidence: 99%

“…The active participation of millennial consumers, who make up the largest consumer demographic online, is driving the online retail movement (Edeling, & Himme, 2018;Zhao et al, 2021). As millennials lose interest in traditional advertising, consumer electronics category marketers turn to social media influencers to develop an engaging relationship with them (Cooley & Parks-Yancy, 2019;Bazi et al, 2020;Al Halbusi et al, 2021).…”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Assessing Factors Influencing Technology Adoption for Online Purchasing Amid COVID-19 in Qatar: Moderating Role of Word of Mouth

Halbusi

Al-Sulaiti

Abbas

et al. 2022

Front. Environ. Sci.

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The COVID-19 pandemic developed new challenges for global consumers. In response to this disaster, digital technology users have faced the necessity to adopt and use specific technology apps for online shopping. This article examines how contingencies disrupt existing theoretical models and their implications for the post-COVID-19 era for online purchases. Customers prefer apps to use on the websites for search and purchase amid the COVID-19 crisis. The websites offer competitive advantages to apps for branding and CRM prospects. This motive keeps customers happy and satisfied with the website offers. This study focuses on consumer electronics and observes the comparative influence of fundamental elements (i.e., hedonic motivation, habits, perceived risk, technological trust, and technological awareness) on purchasing customer satisfaction. The study further examines the impact of customer satisfaction with online purchases with website continuance intention (WCI). Notably, this study explores the moderating effect of word-of-mouth (WOM) on the relationship between customer satisfaction with online purchases and website continuance intention. This study designed a web-based survey and recruited frequent visitors including international and citizens of Qatar for data collection. The study employed a purposive sampling technique and used three standardized psychological tools to obtain the data set needed to measure customer satisfaction with online purchases. The survey used a web link, distributed 600 questionnaires via email and social media, and received only 468 responses. After screening, only 455 were valid responses. The study showed a response rate of 75.83%. The study results showed that hedonic motivation, habits, perceived risk, and technological awareness were positively related to customer satisfaction with online purchasing. Besides, customer satisfaction with subsequent online purchases is also positively associated with website continuance intention (WCI). The results revealed that this relationship remained stronger when word-of-mouth (WOM) was higher. Hence, this shows that online shopping is seen as a vital and interesting activity in the Qatari context. The findings provide useful insights for future studies to explore the effects of COVID-19 on online purchase intentions.

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Section: Discussionmentioning

confidence: 99%

Section: Variable Measurementmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Assessing Factors Influencing Technology Adoption for Online Purchasing Amid COVID-19 in Qatar: Moderating Role of Word of Mouth

Halbusi

Al-Sulaiti

Abbas

et al. 2022

Front. Environ. Sci.

Self Cite

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“…Trust is proven to mediate workplace spirituality in building job performance ( Bienstock and Daniel, 2019 ). In the context of the SMEs business climate, informational trust is considered a type of user confidence that can be a moderating variable of the influence of social media on innovation ( Al Halbusi et al., 2021 ), and trust plays an intervention role on customer satisfaction ( Uzir et al., 2021 ). Trust and user experience affect user satisfaction and can mediate stimulants on user satisfaction ( Hossain et al., 2020 ).…”

Section: Theoretical Foundation and Hypotheses Developmentmentioning

confidence: 99%

Building students’ entrepreneurial orientation through entrepreneurial intention and workplace spirituality

Bagis¹

2022

Heliyon

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“…Similarly, resistance is influenced by the consumer's receptive attitude toward innovation. Consumers' positive attitudes regarding existing innovation lead to increased resistance toward proposed or new innovative products or technologies (Al Halbusi et al, 2021). If consumers do not feel the need for innovation, they are likely to oppose it (Davis et al, 1992;Lee et al, 2007).…”

Section: Consumer Resistance To Innovationmentioning

confidence: 99%

Resistance to innovation in low-income populations: The case of university students' resistance to using digital productivity applications

et al. 2022

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Innovation resistance research remains in its early stages. Efforts to define and comprehend consumer resistance to innovation necessitate in-depth studies that consider the contextual factors of resistance to innovation. To address this challenge, this research explored consumer resistance to innovation in a low-income population, namely, university students on financial support. The innovation under this study is the productivity applications provided for free by the University of Hail, Saudi Arabia, to all students. This study explores variables such as value barrier, risk barrier, tradition barrier, and image barrier and how they impact consumer resistance to innovation in a low-income population. We extend the theory by investigating the moderating roles of consumer characteristics (motivation, self-efficacy, emotion, and attitude toward existing products). The current study is based on an online survey of low-income students at a Saudi Arabian University; 258 cases were gathered. We found that all the direct effects of the variables (i.e., Value Barrier, Risk Barrier, Tradition Barrier, and Image Barrier) were positively related to consumer resistance to innovation. Importantly, consumer characteristics significantly moderate this relationship, as the relationship is stronger when the measurements for consumer characteristics are high.

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Social Media Technologies' Use for Competitive Information and Informational Trust and their Effects on Innovation in Industrial SMES

Cited by 12 publications

References 26 publications

Assessing Factors Influencing Technology Adoption for Online Purchasing Amid COVID-19 in Qatar: Moderating Role of Word of Mouth

Assessing Factors Influencing Technology Adoption for Online Purchasing Amid COVID-19 in Qatar: Moderating Role of Word of Mouth

Building students’ entrepreneurial orientation through entrepreneurial intention and workplace spirituality

Resistance to innovation in low-income populations: The case of university students' resistance to using digital productivity applications

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