Social Technologies, Informal Knowledge Practices, and the Enterprise

Jarrahi, Mohammad Hossein; Sawyer, Steve

doi:10.1080/10919392.2013.748613

Cited by 118 publications

(80 citation statements)

References 33 publications

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“…Jarrahi and Sawyer (2013) further demonstrate that distinct components of ESM, in concert with various combinations of other communication modalities such as email, telephone, and in-person meetings, support many distinct forms of knowledge-sharing within organizations.…”

Section: Theoretical Foundationmentioning

confidence: 99%

“…Research on enterprise social media As noted above, ESM systems encompass a range of formerly distinct social media capabilities including blogging, microblogging, social networking, and tagging, in addition to providing employees the ability to post documents and other digital artifacts (Jarrahi and Sawyer, 2013). Hence, Leonardi et al (2013) suggest considering social media technologies as an integrated ESM platform rather than a series of separate channels.…”

Section: Theoretical Foundationmentioning

confidence: 99%

“…However, many ESM systems in organizations today attempt to avoid these issues by virtue of being internal, closed systems only accessible by employees or groups of employees within an organization (Jarrahi and Sawyer, 2013;Leonardi et al, 2013).…”

Section: Theoretical Foundationmentioning

confidence: 99%

“…Nor does it explicitly examine the changing patterns of internal or teamlevel boundary spanning via social media. Work that does examine social media (e.g., Jarrahi and Sawyer, 2013) focuses on its use in a broad range of knowledge-sharing activities by individuals, but is not centered on team-level boundary spanning, per se.…”

Section: Introductionmentioning

confidence: 99%

“…ESM encompass a range of information and communication tools (ICTs) for supporting interaction, collaboration, and co-creation, such as blogs, content communities, and social network sites (Kaplan and Haenlein, 2010;Aral et al, 2013). As opposed to public social media, ESM support private communication within organizations, including interactions between organizational members in teams or groups (Jarrahi and Sawyer, 2013). Early studies of ESM use suggest that these systems have the potential to enhance team boundary-spanning activities by enabling the identification of and interaction with relevant external (i.e., to the team, but still within the organization) individuals and information (cf., DiMicco et al, 2008DiMicco et al, , 2009Shami et al, 2009;Steinfield et al, 2009).…”

Section: Introductionmentioning

confidence: 99%

See 4 more Smart Citations

Team Boundary Spanning: Strategic Implications for the Implementation and use of Enterprise Social Media

Osch

Steinfield

2016

Journal of Information Technology

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Recent team boundary spanning literature has recommended a shift toward assessing the role of virtual tools -such as social media. Simultaneously the proliferation of Enterprise Social Media (ESM) points to the need to theorize and investigate the supra-individual usage of these tools, such as their usefulness for organizational groups. This paper responds to both mandates through a theoretical integration of the team boundary spanning and existing ESM literature. Using data from two studies -one qualitative and one quantitative -this papers addresses two important research questions regarding the empirical relationship between team boundary spanning and ESM for understanding (i) the types of team boundary-spanning activities that group members enact through ESM and (ii) the effects of ESM on extra-team stakeholders' perceptions and reciprocating actions vis-à-vis the team boundary-spanning activities of these group members. The results of this study show that ESM, largely as a function of their visibility affordance, supports a narrow set of representational activities, but offers only limited support for information search and coordination. Furthermore, the findings reveal that ESM activity has a positive effect on extra-team stakeholders' recognition and financial support of the representational ESM posts emanating from the boundary-spanning group. Important implications for theory, strategy, and design are discussed.

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Section: Theoretical Foundationmentioning

confidence: 99%

Section: Theoretical Foundationmentioning

confidence: 99%

Section: Theoretical Foundationmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Team Boundary Spanning: Strategic Implications for the Implementation and use of Enterprise Social Media

Osch

Steinfield

2016

Journal of Information Technology

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Theorizing on the take‐up of social technologies, organizational policies and norms, and consultants' knowledge‐sharing practices

Jarrahi

Sawyer

2014

Asso for Info Science & Tech

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We identify the effects of specific organizational norms, arrangements, and policies regarding uses of social technologies for informal knowledge sharing by consultants. For this study, the term social technologies refers to the fast-evolving suite of tools such as traditional applications like e-mail, phone, and instant messenger; emerging social networking platforms (often known as social media) such as blogs and wikis; public social networking sites (i.e., Facebook, Twitter, and LinkedIn); and enterprise social networking technologies that are specifically hosted within one organization's computing environment (i.e., Socialtext). Building from structuration theory, the analysis presented focuses on the knowledge practices of consultants related to their uses of social technologies and the ways in which organizational norms and policies influence these practices. A primary contribution of this research is a detailed contextualization of social technology uses by knowledge workers. As many organizations are allowing social media-enabled knowledge sharing to develop organically, most corporate policy toward these platforms remains defensive, not strategic, limiting opportunities. Implications for uses and expectations of social technologies arising from this research will help organizations craft relevant policies and rules to best support technology-enabled informal knowledge practices.

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Personalization of knowledge, personal knowledge ecology, and digital nomadism

Jarrahi

Philips

Sutherland

et al. 2019

Asso for Info Science & Tech

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We examine the concept of personal knowledge management using data drawn from our study of digital nomads. We make two contributions: an empirical and conceptual development of knowledge management as it relates to independent workers and an advancement of social informatics that builds on Gibson's ecological perspective. Digital nomads provide an empirical basis to better understand how knowledge management is shifting from organization‐centric, with its concomitant emphasis on organizational information systems, to worker‐centric, which relies on personal knowledge ecologies. We advance this concept as a combination of personal knowledge management activities and the digital technologies that support them. Our data make clear that individuals are the locus of personal knowledge ecologies, but these ecologies are embedded in a larger community of collaborators, clients, and peers who are often extensively mediated by digital technologies. This embedding and mediation are at the core of the sociotechnical arrangements that define the personal knowledge ecologies that we document.

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Social Technologies, Informal Knowledge Practices, and the Enterprise

Cited by 118 publications

References 33 publications

Team Boundary Spanning: Strategic Implications for the Implementation and use of Enterprise Social Media

Team Boundary Spanning: Strategic Implications for the Implementation and use of Enterprise Social Media

Theorizing on the take‐up of social technologies, organizational policies and norms, and consultants' knowledge‐sharing practices

Personalization of knowledge, personal knowledge ecology, and digital nomadism

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