Social workers dealing with situations of abuse against adults and older people: a research study in an Italian region

Abstract

Purpose The purpose of this paper is to explore the point of view and the interventions of social workers working in local authority social services on the issue of abuse against vulnerable adults and older people. The cases are analyzed from the perspective of dangerous care, considering the interpersonal level of violence and the structural and contextual conditions. Design/methodology/approach This research uses a qualitative methodology; 49 semistructured interviews with social workers across seven districts in a province in Northern Italy were carried out. The interviews included both open-ended questions and the description of specific cases. Findings This study highlights how the shortcomings in the welfare system (lack of legislation, dedicated services and protocols between different services) and the complexity of cases (often involving family members with personal issues) negatively impact social workers’ professional practice. Social workers often operate in solitude and encounter ethical dilemmas. This isolation can lead them to adopt an approach aimed at controlling situations, which may not always take into account the preferences of the individuals directly involved. Research limitations/implications This study captures the perspectives of social workers within a limited geographic area. To gain a more comprehensive understanding, it would be beneficial to extend research to a national level. Another limitation is the absence of the opinion of those directly involved. Originality/value There is currently no research in Italy that explores the opinions of social workers on this issue, which, in general, is little studied. The findings of this research can be highly valuable for professionals and policymakers to organize services and develop intervention protocols, which are currently lacking in the areas where the study was conducted.